Question about HP LaserJet P4014n Printer
This is an update to:
HP LaserJet P4015 - Not Picking Up Paper
HP now recognise this as a manufacturing fault and have released a service note for it and will send you a new fuser free of charge. The description of the fault is:
When a print job is sent to the printer, the printer will display processing job on the control panel, and will continually ramp up and down attempting to print the job. After several minutes the printer will return to ready without posting any error messages. Occasionally, after several minutes the print job will print.
The fix for the fault is:
The fuser needs to be replaced and firmware needs to be upgraded to version 04.060.7 or higher.
The customer will need to download the latest firmware from hp.com, version 4.060.7 or higher. The firmware can be downloaded from hp at "hp.com/go/support" . Select Download drivers and software (and firmware) in step 1 and in step 2 type in the printer name, LJ P4014, LJ P4015 or LJ P4515
It's probably best to update the firmware before you phone HP to report the fault, or at least tell them you have. If you do update the firmware, you will notice some extra numbers and letters on the display when the printer initialises. This is normal, it's probably used by HP staff for diagnosis.
The fuser is a customer replaceable part, and does not require a service technician to install. If the customer requests a service technician to install the fuser the customer will be responsible for the labor. The fuser can be sent directly to the customer with instructions to upgrade their firmware.
What this means is that HP will send you a new fuser to fit yourself.
The models covered by this service note are:
HP LaserJet P4014 Printer series, HP LaserJet P4015 Printer series, HP LaserJet P4510 Printer series.
What this means, is that HP will send you a new fuser for this fault until the end of 2010, although they do sometimes extend the active time period for service notes.
Hope it helps..
Thanks for using fixya......
Posted on Nov 08, 2010
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Posted on Jan 02, 2017
Tips for a great answer:
Oct 12, 2016 | HP LaserJet 2430dtn Printer
If job prints from the wrong tray or on the wrong paper or specialty media, this is an indication that the operator panel menu settings do not match the media loaded in the tray.
Make sure the Paper Size and Paper Type specified in the printer driver match the paper size and type in the tray.
For further assistance, please contact Lexmark Technical Support
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Jams in tray 2
Table 7-10 Causes of tray 2 jams
The feed or separation rollers are dirty, worn, or damaged. Clean the rollers. If they are dirty after cleaning, or if they are
worn or damaged, replace the rollers.
The pickup roller is worn or damaged. Replace the pickup roller.
The tray 2 paper pickup assembly drive gears are damaged
or the assembly is defective.
Check the drive gears in the paper pickup drive assembly.
Replace the pickup drive assembly if the gears are
damaged. See Paper-pickup drive assembly.
The tray 2 pickup solenoid (SL101) is damaged. 1 Disconnect the connector for the tray pickup solenoid
from the dc controller PCA (location J92).
2 Measure the resistance between the cable connectors.
3 If the measured resistance is not approximately
160 ohms for the HP LaserJet 4200/4300, or 110 ohms
for the HP LaserJet 4250/4350, replace the tray 2
The tray 2 lifter-drive assembly or the stack position
sensor (PS107) is defective.
Replace the lifter-drive assembly. See Tray 2 lifter-drive
assembly and/or Printer switches and sensors.
The dc controller PCA is defective. Replace the dc controller PCA. See Dc controller PCA.
Dirty, worn, or deformed pick-up roller, cassette separation
roller, and cassette feed roller.
Clean the rollers if they are dirty. Replace any worn or
deformed rollers. The cassette separation roller and the
cassette feed rollare are to be replaced together.
Damaged gears in the cassette pick-up drive unit. Move the gears in the cassette pick up drive unit. If the
gears are not rotating correctly, or are damaged or worn,
replace the cassette pick-up drive unit.
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