Question about Nokia N72 Cellular Phone

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I have nokia n72 my problem is phone start up failed. Contact the retailer

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You have only one option to "Do It Yourself". Remove the sim card and the memory card from your phone, power on the handset. If the same message shows on the screen. There's nothing you can do except to get it flashed from a Local Mobile Repair center or from a Nokia Care. If it's software issue, flashing will definitely fix the issue (flashing = reinstalling the operating system of the mobile).

It could also be related to hardware, so I can't guarantee you that it could be 100% repairable. Some hardware issues could be fixed through jumper tricks, refreshing, etc.. etc.. But if it's related to CPU or Power Supply IC, then it's not worth repairing, what I mean is cpu repair is not done anywhere, I don't even expect it's done at the Manufacturing Site since mobile handsets are not recycled.

You'll know the condition once it's flashed.

Good luck.

Thanks for using FixYa.

Posted on Nov 08, 2010

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Posted on Jan 02, 2017

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I dropped my nokia E72 phone it now shows error msg when i try to start it up.it says phone startup failed connect the retailer.can it be fixed?start it


Hi.First of all insert other battery and reboot if the problem still format the phone by press and hold *,3,call key and power on the phone. Nokia Formating tips.This is the only way you can do.Thanks for visiting fixya

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For this problem contact the mobile service provider......

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My Nokia n72 phone fails to start up.it says contact the retailer.what should i do to fix this and im in ghana and i do not know the retailers number.pls help


This means,your phone software is corrupted due to some instances like full memory,system failure etc. .The only thing you can do is try to hard reset your phone.By doing this,follow this procedure.

Remember that there is no way to retrieve all of your data.because your phone system failed to start up.

Here is the procedure.

1. turn off your phone
2. remove battery
3. remove sim card
4. remove memory card then put the battery again.

5. press * (asterisk) , 3 (three) call button simultaneously then press POWER ON, (continue pressing the three given keys (you can release the power switch now) until the phone open and selecting the country (you can release the three keys now.)

If still on "Phone start up,contact the retailer",just repeat the procedure 3 times.

If does not work? need to reprogram the phone and it will be possible if you bring it to any mobile service shop near your location.


Hoping that this method works...Thank you for visiting Fixya.

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Nokia n72 phone start-up failed. cantact the retailer


nokia n72 phone start-up failed. cantact the retailer

Feb 16, 2011 | Nokia N72 Cellular Phone

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My NOKIA N73 shows the message - "Phone start-up failed.Contact the retailer." What should I do now ?


Do a hard reset. Hold *+3+call button (green button), and then turn on your phone on. Keep holding until the word NOKIA is appearing

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You should contact Nokia Care or one of it's affiliated service shops, and have them update the OS(Operating System).

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This will format your phone, you will lose everything:
Switch off the phone.
Hold down the following three buttons: Green (call answer button, * button, and '3' button.
While holding these buttons, press the power button and switch on the phone.
. When the message 'Formatting' appears on the screen, release all of the buttons.
OR you can do a hard reset by typing *#7370#
and lastly you can do a soft reset by typing *#7780#

good luck

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hi shilp just swiched it up and battery also pulled out. then leave it for some time.

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sir i have c7 nokia when it on a message shown. phone start-up failed.contact the retailer.plese help me what i do

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Nokia n72 phone startup failed contact retailer


FORMAT YOUR HANDPHONE. TURN OFF YOU HANDPHONE, THEN PRESS CALL, 3, AND STAR THEN PRESS ON KEY. YOUR HANDPHONE WILL BE FULL FORMATTING.

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