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Have you checked the top margin setting of your print job. It should be less than 1/4 inch. If set higher it may cut off the top of the page, before it's sent to the printer. The printer will not print anything within 1/4 inch of the edge of the page, by design.
First try to copy and if copy works fine, means the hardware is fine and issue with the driver.
Do right-click on printer icon and select delete.
Once deleted, run the installation disc and click on add a device, follow onscreen instructions to complete the installation. Open printers and faxes window and then do right click on printer icon and select properties, click on print test page.
Check if it prints fine, if yes try to print from other application. I hope it will work.
Notice where the metal retainer beneath the glass cuts off the view of your document you wish to copy and make allowances on your copy. Most printers disallow some portion of the edges of any document for handling the transport of the document through the feeder, or in the cases of contact copiers, a portion of the sheet as you have experienced, so that the edges need not be so carefully adjusted to avoid the dark line in edge copied formats.
Format all documents so that you do not need to copy the portion excluded.
Sometimes this can be accomplished by reducing the size of the document.