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I had a virus on my computer so i took it to the geek squad. when i got it back i dont have a scanner icon, or i dont have a ink level icon, even my mcafee sucurity is goon?

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  • 4 more comments 
  • nathaniel pollard Nov 08, 2010

    yes i would like your friend to help fix my printer. my zip is 73107, but how much would this cost

  • nathaniel pollard Nov 08, 2010

    epson stylus nx415 . my computer is a toshiba

  • nathaniel pollard Nov 08, 2010

    Tim, this is nathaniel pollard, concerning my printer were you suppost to write back after you last comment that i answered,about the softwar? and also i had mcafee security, and lost that, what do i do?

  • nathaniel pollard Nov 08, 2010

    thank you for your help. Tim is very good with my problem. nathaniel pollard

  • nathaniel pollard Nov 08, 2010

    a box came on and said that the soft ware could not be installed. i think you need to call your friend.my address is 3916 nw.17th st. okla. city ok. my phone no. (405) 948-7858. thankyou

  • nathaniel pollard Nov 08, 2010

    it did not work please send some one, thankyou

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Unfortunately the geek squad has completely formatted and reinstalled your computer. There is essentially nothing left on your computer but basic "windows". You will need to reinstall all programs and drivers for your devices.

They should have told you this, if they did not I would go back there and demand they restore your programs and drivers for you. However I bet they told you, but maybe you just didn't understand what they were trying to impart.

You will want to download / install all software for your computer. Please let me know, where are you located, maybe I can find someone that can come to your house and do this for / with you.

What is your zip code there if you want me to find someone.

Just reply to my answer here and I can help!

Thanks,
Tim

Posted on Nov 08, 2010

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  • Tim Grayson
    Tim Grayson Nov 08, 2010

    Oh I see, well just to get your printer working again you will want to install the software. What is the make and model of your printer? I can find the software for you to download and install.

    Thanks,
    Tim

  • Tim Grayson
    Tim Grayson Nov 08, 2010

    Also if you want someone to come and fix it all for you, get it all working again you will want to call this gentleman in your area, he is extremely professional and good:

    Cory Wietelman

    (405) 889-3634


    Please hold off on responding with your make and model of printer until the morning, it is very late where I am at here and need to go to bed... if you reply and I don't respond within 3 hours it "locks" me out of the question and I can no longer help.

    Please respond in the morning, about 6 hours from now or any time after that and I can immediately help you again. But for now I must sleep, I am so sorry about that. If you can respond in the next 20 minutes I can still hop on here, before 11:30 PM Central Time...

    Thanks,
    Tim

  • Tim Grayson
    Tim Grayson Nov 08, 2010

    Ah ok, for your printer you will want to download this file here:

    http://tinyurl.com/2vbhj8x

    Just download and install that and it should get your printer up and running again.

    if you need further assistance I would call the person I recommended in the morning... but that file will at least get your printer and scanner up and going again.

    Thanks
    Tim

  • Tim Grayson
    Tim Grayson Nov 08, 2010

    Yes I have written back multiple times... not sure if you are not seeing them or what, check below this post here to see them... I will post this twice so hopefully you can find it.

    You will want to contact that person I recommend, or any other person that can do in-home service for you here. You need some help getting your computer back up and running the way it should be.

    You can download a free anti-virus equivalent (equal to or better than McAffee) from here:

    http://download.cnet.com/AVG-Anti-Virus-...


    But I recommend you contact someone and have it set up properly here..

    Tim

  • Tim Grayson
    Tim Grayson Nov 08, 2010

    Yes I have written back multiple times... not sure if you are not seeing them or what, check below this post here to see them... I will post this twice so hopefully you can find it.

    You will want to contact that person I recommend, or any other person that can do in-home service for you here. You need some help getting your computer back up and running the way it should be.

    You can download a free anti-virus equivalent (equal to or better than McAffee) from here:
    http://download.cnet.com/AVG-Anti-Virus-...

  • Tim Grayson
    Tim Grayson Nov 08, 2010

    Ok I will contact someone on your behalf in the morning here.. You will get a call tomorrow for sure

    Tim

  • Tim Grayson
    Tim Grayson Nov 08, 2010

    Someone will contact you in the morning for sure

  • Tim Grayson
    Tim Grayson Nov 08, 2010

    Someone will contact you in the morning for sure

  • Tim Grayson
    Tim Grayson Nov 08, 2010

    Someone will contact you in the morning for sure

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My dell studio 1555 is very slow to even turn on. I dont really know anything about computers, I took it to geek squad for the free analysis & they said it wasn't anything obvious... could be mother...


Please let us know what errors you have by reposting each individual one when they occur. Don't pay Geek Squad, they just come up with something to change like a motherboard and such when it makes no sense to do so at all.

Oct 16, 2010 | Dell Studio 15 Notebook

Tip

BEST BUY GEEK SQUAD ROUND-UP


I can confirm that this level of incompetence is quite common. It is Best Buy's standpoint that Geek Squad is an extension of their sales strategies, thus their hiring practices reflect that standpoint. Many Geek Squad "Agents" are hired or transfered to Geek Squad based upon their merits as sales people, NOT technicians. This strategy, combined with the pathetically low pay level (which any certified or experienced technician would laugh at) results in untrained staff programmed to follow certain sales strategies. In my experience, many of my fellow employees were on the same technical level as the customers across the counter seeking support.

Best Buy did settle with Winternals / Sisinternals and integrated many of their tools into Geeks Squad's authorized repair disk (Much of which is purely automated). At some level, Best Buy has internally recognized that their Geek Squad staff is mostly unqualified and have catered their corporate licensed / developed software to reflect the situation. This not only showed Geek Squad's incompetency (again) but also shows how news media is more interested in scaring you than actually helping you. It's good that the big chains got this bit of negative press on a local station but you should also applaud the store that did it for free - at least post their name and address and show an interview with the owner or clerk.

Mom and pop shops are usually run by people that are hobbyists first and business-folk second. Whenever someone at my company asks for personal computer help that I don't care to deal with I send them to a small shop in our town - one with Windows 3.1, Windows 95, Netscape Navigator and Word Perfect stickers are mostly-faded on the window. I know they'll be treated honestly and fairly. No charge just to examine a computer to add onto the actual repair.

It's sad how many people/companies are more interested in making the most money from a problem instead of trying to solve it fairly.
and LASTLY "1st thing that video is at least 8 years old I remember seeing it when I was young in highschool."
Perhaps you are thinking of the PC World investigation of major retail computer service departments? I remember reading it long ago:
http://www.pcworld.com/article/3764-6/pc_repair_ripoff.html
The article is from Mid 1998. A damaged IDE cable was part of the problems on their test PCs.

From the article:
"Of 55 problems tested across 20 stores, a total of 30 were misdiagnosed, ignored, or went otherwise unfixed. Best Buy and Computer City each missed on 9 of 15 tries."

THE REAPIR WE WERE TALKING ABOUT WAS A 10 TO 20 DOLLAR FIX :()

AND


A confidential settlement has ended litigation initiated by Winternals over copyright infringement regarding Geek Squad's use of its ERD Commander software.

The lawsuit should end following a July 7th motion from Winternals lawyer David Weaver, who cited a settlement agreement reached between the company and Best Buy, which owns Geek Squad.

Instead of a lengthy lawsuit, Winternals now has a three-year agreement in place with Best Buy. This will permit its Geek Squad of tech assistance personnel to lawfully use licensed programs from Winternals and Sysinternals. This includes the ERD Commander system recovery tool.

The problems for Best Buy and Geek Squad started in February 2006. Winternals had conducted training sessions for Geek Squad employees, as part of its negotiations with Best Buy to license software for its 12,000 Geek Squad workers.

Then the negotiations ended abruptly. Coupled with the admission from employees of Geek Squad and Best Buy that they had been using unlicensed copies of ERD Commander, Winternals began to investigate.

They set up systems needing repair in multiple locations, and put calls in to Geek Squad for assistance. Geek Squad staffers either used unlicensed copies of ERD Commander, or had them in their possession.

In April 2006, Winternals sued in US District Court in western Texas for copyright infringement, circumvention of copyright protections systems, and misappropriation of trade secrets.

on Dec 27, 2009 | Computers & Internet

1 Answer

GEEK SQUAD


I agree. Never ever ever ever ever take your computer to Geek Squad. I don't know how many times I have to go to people's homes and correct something GS did or they tell me they reformatted their drive, losing all their data without telling them first, for something so simple that could have been fixed inside of 15 minutes. And they charge way above industry standard and most of their techs have had no formal training.

Thanks and please take a moment to rate as FixYa. Thank you.

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get lost, u are to careless for misplacing the document i cant help you.FOOL

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Hi gdubb,

There could be many different causes for the symptoms you describe. It could be a hardware problem, corruption of system files or settings, a program (such as protection software) malfunctioning, a virus or spyware infection, or a deeper problem. I would recommend bringing the system into a local Geek Squad Precinct for a diagnostic check - it's likely to be related to a deep problem with the system.

While I'd normally try to offer specific advice, based on the information provided there isn't much I could recommend aside from bringing it into a Precinct for analysis. There are simply too many possibilities based on your description to provide detailed recommendations.

Geek Squad Agent Erik, Badge #2555
Geek Squad Secret Weapon
Go ahead, use us

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there is a anti virus software that comes with the Vista (I hate Viatsa) and it is blocking the communication of the printer to the computer. I had to have Geek Squad come and they were the only ones that could figure that out. They removed the anti virus software and then it worked fine. I hope that helps you. I am sure at this point you either figured it out or bought a new printer.

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Christine.

Go back to best buy. the closest one to you. and see about yoru exteneded warranty. Toshiba dont deal with the extended warrentys.A 3rd party company is looking after it for you (best buy) i guess geek squad.. If the warrenty is out and you gotta pay 600 dollors to replace your computer motherboard. all depending on what you use it for an entry level laptop is close to 600 dollors great for web browseing and office use school, some games.

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Send it back to geek squad and have them correct the issue.

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