Question about Supra SW5L65D Front Load Washer / Dryer
Hello, we purchased less than 1 year ago a Supra Machine. It is the machine that runs on 220V and has been a wonderful machine until recently. It washes great and dry's great but it does not spin. We have checked to see if the belt was in place,which it was and even watched it go through a small wash cycle. I went through everything just as it was suppose to until it got to the spin cycle. It clicked and then just rotated the drum as in the wash cycle. To say the least, it is not possible to dry immediately, we must hang the clothing for a while outside in order to get the majority of the water out of the clothing and then finish drying it with the machine. We are not getting any support from the person whom we purchased the machine from (it was purchased brand new from a Ebay vendor), We do not have any repair persons who are willing to work on it as it is something very unfamiliar around here. HELP
If the unit fails to spin it may be something as simple as a bad switch (or the no-spin button was inadvertently pushed in). The spin cycle is controlled by a circuit board that also checks for balance. If the board senses an out of balance it will not spin. Try running the machine empty; if it spins empty the load may be the culprit. If it does not spin empty you may be dealing with a bad circuit board. If any other component is defective it would not rotate at all.
Parts for these units are in rare supply since Supra has stopped importing these units in 2006 and the Spanish factory manufacturing them closed down. There are some parts available at www.billiotspecialties.com They also offer manuals and e-mail tech support. Billiot Specialties was the tech support contractor for Supra. The number in the manual actually rings to their facility but is not always answered.
Posted on Feb 07, 2009
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