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I have a Dell 942 AIO printer and though I have replaced both ink cartridges, the printer shows "Cartridge Missing - install black or colour cartridge on left hand side"

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Have you removed the shipping tape on the print head of each cartridge? Is each cartridge locked in each of their housing? Try reinserting the cartridges. Turn the printer off then on again.

Posted on Nov 08, 2010

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Black Cartrige Missing


Did you use a brandname ink cartridge - or is it a knock-off brand? If it is a brand name - then the cartridge is most likely defective. If it is a knock-off brand - some printers do not recognize the electronic in the cartridge and therefore don't see it as one being installed.

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I have installed colour cartridge 351XL and black 350 cartridge but my printer still says Print cartridges missing or not detected


Have you removed the shipping tape from the print cartridge? It covers the print head on the cartridge to protect them so they won't leak ink.

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1 Answer

Dell 942 AIO printer won't recognise black cartridge:


I think you purchased a black cartridge with bad electronics. Basically your cartridge can't communicate with your printer and you should exchange it for a new one. There is no way to "fool" your printer into accepting refills with bad electronics. What you can do is when you get the message that you aren't using genuine cartridges and it won't be able to estimate ink levels is to check the box indicating to ignore the ink levels.

Nov 13, 2009 | Dell 942 All-In-One InkJet Printer

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Dell AIO 942 Error 2200


I would recommend cleaning off the contacts where the cartridge is loaded as well as the any other spots to see if maybe there is just something on the contacts.

Sep 19, 2009 | Dell 942 All-In-One InkJet Printer

1 Answer

I bought a new Dell color ink jet cartridge for my Dell All in One 942 printer and after I replaced it it still showed it as an empty color cartridge. I order it as new directly from dell. I tried to take...


  1. I TRIED HOLDING THE INK JET OVER A POT OF BOILING WATER AND THEN BLOTTED IT WITH A PAPER TOWEL AND PUT IT IN THE PRINTER..CICK ALIGINMENT AND IT WORKED!!!

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Dell All-in-One Printer 964


I tried all the above and it is stll not reading the ink levels.

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1 Answer

Dell 942 all-in-one printer problems.


The problem is simple. Try inserting your old in cartridges. If the old ones work, the ink cartridges are defective. Contact Dell and get these replaced.
Otherwise the printer has a problem. try cleaning the metal contacts of the ink cartridge and the ink carrier.

Sep 19, 2007 | Dell 942 All-In-One InkJet Printer

1 Answer

Dell 942 AIO printer cartridge problem


Was your replacement cartridge a new dell product? If it was, the sensor on the prnter should recognize it as new and reset the indicator to full. If, however, the cartridge was refilled, remanufactured, or otherwise an off brand, the ink indicator will show it to be empty. Just ignore and use the printer as normal -- it will print just fine, but you may need to press the select button to get it to start printing the first page.

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