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Printing OK but way to light. Have gone through cleaning process and checked all inks.

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  • jbarker1780 Nov 10, 2010

    Have followed your directions - removed ink jets, cartridge etc. Did both print head cleaning, checked aligniments. Printing seems fine when printing from e-mails. Still a problem when going to Word where saved lables and addresses are color is distorted and what there is shows up faint or not at all.



    Where do I go from here. After extensive search I find no service center in this area. Please Help

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Hello.

Inkjet printers have the major disadvantage of having often having clogged print head cartridges that can be very annoying in the long run. Though advanced inkjets might possess their automatic print head cleaning process, this might not work every time. The problem might be because a layer of thick ink might have blocked the holes of the printer head.

There are some useful ways to get the printer's head clean without having to buy another cartridge.

Solution 1

Using a syringe and some alcohol to unblock the holes can be very effective.
Step 1: Remove the cartridge from the computer
Step 2: With the syringe, take in some alcohol and put in some drops in the tiny hole where the ink runs from the ink cartridge to the head of the printer.
Step 3: When done, put the cartridge (only where the tiny holes are found) in some warm water. If some ink runs in the water, it means that the holes have been unblocked.
Step 4: Hence, let the alcohol act for 20 minutes on the ink before putting the cartridge back in the printer.
Step 5: Run some test prints before using the printer normally.

Note: I would suggest you to do an automatic head cleaning each time before any printing task. Hence it will reduce the risk of having the print heads blocked by dried ink.

Solution 2

Once you remove the ink cartridge from the printer, you can make use of the Isopropyl Alcohol, and put at maximum of 10 drops in the ink cartridge. You will find a hole there, in which the ink usually runs from the ink cartridge to the head of the printer. When done, you can put the cartridge back in the printer and run the auto cleaning process from the printer's option in order to clean the blocked holes of the cartridge. I would suggest you to run print tests first and once you are satisfied with the results, you can start using the printer normally.

Hope this helps.

Posted on Nov 08, 2010

  • NinaE Nov 10, 2010

    Hello, again.

    You said, "Printing seems fine when printing from e-mails. Still a problem when going to Word where saved lables and addresses are color is distorted "

    Are the emails only black and white or color, too. If only black and white, then your color nozzles, not black are a problem. If you can print emails and other apps OK in color, then the printer may not be the problem, but your Word software, if I'm understanding you correctly. Can you print parts of a Word document in color, OK ?

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2. Press the down button to highlight More Options, then press OK.
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This issue will only occur if an ink cartridge(s) is or was installed inthe wrong position (slot) in the machine. When a cartridge is installed, the ink tube system is filled with the ink from the cartridges, to prepare the machine for printing. If the cartridge is inthe wrong position the tube will fill with the wrong color.


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To resolve this issue you will need to clean the print head.


NOTE: It may require 10 to 15 cleanings to clean the ink tubes and print head. During the cleaning process, the ink in the cartridge(s) will be consumed. Additional ink cartridges may be required to completethe cleaning process.


1. First verify the position of the ink cartridges:


a. Open the ink cartridge cover and check to make sure the ink cartridges are in the correct order.


b. Starting from the left side, the correct order is Black, Yellow, Cyan(blue), and Magenta (red).


- If the ink cartridges are installed in the correct order, close the ink cartridge cover and continue to STEP 2.


- If the ink cartridges are not in the correct order, remove the ink cartridges that are installed in the wrong position by pressing down on the release lever(s), located above the ink cartridge and remove the cartridge(s) from the machine.


Next, reinstall the ink cartridge(s) in the correct position in the machine by gently pushing the cartridge in until it clicks.


When all the cartridges are installed, close the ink cartridge cover.


2. After closing the ink cartridge cover, the LCD will prompt - Did youchange XXXX (XXXX = the color) This message will be displayed for ink cartridge that was removed. Press the - (Minus Key for No). This willkeep accurate data of how much ink is left in the cartridge.


1. Press the INK key.


2. Press OK to select Test Print.


3. Press OK to select Print Quality.


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a If the colors on the Check Sheet are in the correct order and are notmissing any dashes, press + (Plus Key for Yes) on the key pad and continue to STEP 7.


b If the colors on the Check Sheet are not in the correct order, are missing dashes or blank or a color other than Black, Yellow, Cyan or Magenta printed press - (Minus Key for No) on the key panel and continueto STEP 6.


6. The machine will need to perform cleanings to flush out the incorrectcolor or dried ink from the ink tubes and print head.


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