Hello I really need some help my heater wont stay on it will come on when I turn it on but only runs for approx 10mins then beeps a lot and stops with the 2 red lights flashing? I cant find my manual and dont know what to do
The heater you have is not sold by RTA INTERNATIONAL. We are the distributor for GARDENSUN patio heaters. From what you say, I would think you have a pressure problem or a bad thermocouple. Check all your fittings by spraying them with soapy water. Be sure you turn on your gas to check.
Check the tip of your thermocouple. Be sure the tip is tapered and not burned through on the tip. If it is, you need a new thermocouple.
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be sure the thermocouple is in the pilot's flame and hold down the pilot lighting button long enough to heat it before trying to operate the heater...20 to 30 seconds should be enough. If this doesn't work, you may have a bad gas valve
The reason the red light on your rinnai vent free gas heater stays on simply is because it is having power on it, if it is unplugged, it will go off, or if you turn off the switch from the power outlet, then it will go off too.
As long as there is power supplied to the rinnai vent free gas heater, the power light will remain on.
Take care and good luck
It may be, Rinnai suggests a maximum length of about 13 equivalent feet of venting including elbows. Add 6 feet for every 90 degree elbow. If the vent is longer than this it is taxing the combustion fan motor and it will start giving you error codes and will not ignite. Remove the trim panel from behind the heater and find the flexable air intake pipe. Temporally remove it from a fitting and test the unit a few times to see if the unit starts quieter. This procedure will be taking room air into the heater for combustion and circumventing the direct vent feature of the heater, not a fix. Have you had the gas pressure tested? It gould be that! You may wish to consider relocating the heater and fire your installation contractor for putting you in this predicament, not Rinnai.
11 is a ignition failure code. Could be alot of things, I suggest calling a tech who has repaired these before. Pull the front cover off and have a helper turn on a hot water faucet. Look thru the viewing window to see if the unit is firing then going out. If not, clean out the water filter on the inlet side of the plumbing. You will need to turn off the water supply prior to cleaning it. If the unit fires but shuts off seconds after ignition, you may have a dirty or bad sensor. Call a proffessional at this point. Sorry
I just fixed this problem for my parents. All you have to do is hold the up and down arrows that sorround the power buttom for 3 seconds at the same time and the key symbol should dissapear and make a slight beep. Then you should be able to use the heater as normal =]