I received a new phone from the insurance company a little over a week ago and it has charged fine. I plugged it in this morning and charged it for 3 hours and I only had 2 bars on the battery. When the charger is plugged in, the battery at the top just flashes, it doesn't show any bars. I took the battery out of my phone and put it in my mom's phone; it charged perfectly. My mom's battery, however, in my phone did not charge. I believe that it is a problem with the actual phone, where the charger plugs in. I called the insurance company and the tech told me to take the battery out and hold down the power button for 15 seconds and that it would take out all static. He claimed the heat caused static which keeps it from charging. I did that and it's still not charging. I was told to watch it for 24 hours and call back. HELP! IS THERE ANYTHING I CAN DO? HAS ANY ONE ELSE EXPERIENCED THIS?
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Contact the service provider and they'll either supply a PUK code or will send a new SIM plus PUK code. They will ask a few basic security questions to confirm that you're the owner.
If you claimed on an insurance policy after losing the phone, then the phone is now the insurer's property and you must contact them first. Occasionally they'll let you keep it at no charge, but usually they'll want payment for the phone if you wish to retain it.
If you have only had this phone for 6 months, it should still be under warranty. Also, if you have the insurance plan for the phone from your phone company, they should honor the policy and assist you or replace it for free. My first stop would be at the place that you purchased it from. Even if they wind up charging you a small fee, it will be much less than buying a new one. I hope that this helps.
my own razor does this also. the problem is the charging port on the phone. try using an electronics cleaner inside the port but do not oervsaturate. Otherwise if the phone is warrantied or you have insurance take your phone in and get it changed. I had a spare phone that i use to charge my battery. hope this helps.
Totally discharging the battery is the way to go. But what you can also do to use your phone in the meantime is this. Plug your charger into the phone withOUT your battery in. It will tell you "Unable to Charge." When it says this, put the battery in. It might tell you "Invalid Battery" a couple more times, but it did eventually say "Charging Battery" for me. After that, simply turn the phone on and it will return to normal. This is when you drain the battery completely. Once I did that, I did not get the invalid battery error again.