Question about Motorola Mobility MOTOKRZR K1 Cellular Phone

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Unable to Charge

I received a new phone from the insurance company a little over a week ago and it has charged fine. I plugged it in this morning and charged it for 3 hours and I only had 2 bars on the battery. When the charger is plugged in, the battery at the top just flashes, it doesn't show any bars. I took the battery out of my phone and put it in my mom's phone; it charged perfectly. My mom's battery, however, in my phone did not charge. I believe that it is a problem with the actual phone, where the charger plugs in. I called the insurance company and the tech told me to take the battery out and hold down the power button for 15 seconds and that it would take out all static. He claimed the heat caused static which keeps it from charging. I did that and it's still not charging. I was told to watch it for 24 hours and call back. HELP! IS THERE ANYTHING I CAN DO? HAS ANY ONE ELSE EXPERIENCED THIS?

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Either reflash the phone or have the main-board replaced

Posted on Jun 22, 2008

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