Question about HP PSC 2410 All-In-One InkJet Printer

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HP DIRECTOR WILL NOT OPEN

I have just upgraded software and driver today, 6/15/08, to hopefully fix the problem of the HP Director not opening. In April, I upgraded to IE 7 and wonder if this is causing the problem. If so, what can I do to correct this?
I can't scan anything or upload photos without the Director.

Thanks for your help.

Elinor Mavor
winzin7@yahoo.com

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  • Zappax Jun 16, 2008

    I did as you suggested ... totally removing the software via HP website and then reinstalling the latest version. Still not able to open HP Director.



    The HP website offers a patch to correct this problem which has occurred to some XP users with older printers after they installed IE 7 (which was the case with me). For some reason it would not install saying I didn't have "permission to access". This sounds like a network thing, but I am not on a network. Their other solution was some runaround manual thing I have not tried yet, it seems so klunky.



    Any other ideas? Thanks for your time and expertise.



    Elinor

  • vermont08 Sep 22, 2008

    my hp director will not open Ihave never been able to scan lod photos

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  • Expert
  • 197 Answers

Well..that is not usually an issue..

try this.

remove the hp software completely

get a fresh..fresh..version

install again

see if that helps

Posted on Jun 16, 2008

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1 Answer

I cannot open HP director


Go online to HP.com and see if HP Solution Center is available as a software upgrade for your printer.
Director was discontinued ages ago and most printers have the solution center software available from their website.

May 30, 2011 | HP PSC 1315 All-In-One InkJet Printer

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Hi There! I am having problem opening my hp director program


  1. Open HP Director using one of the following methods:
    • From the desktop : On your computer's desktop, look for the HP Director icon (c01425509.gif), and then double-click it.
    • From the Windows taskbar : Click Start , click All Programs , click the HP orHewlett-Packard folder, and then click HP Director .
    Although HP Director does not appear to be open , it is open and loaded into the computer's memory, but it does not open in a new window as usual.
  2. Without navigating to another open window, press Alt and Space bar at the same time. The Shortcut menu displays near the top-left corner of the computer. Figure 1: Shortcut menuc00833293.gif If the Shortcut menu does not open, repeat steps 1 and 2 until it does.
  3. Select Minimize from the Shortcut menu.HP Director displays (minimizes) as an item on the taskbar (the row of open software programs that appears at the bottom of the desktop screen). If HP Director does not minimize, click Minimize again until it does.
  4. Click the HP Director icon on the taskbar . The software opens and functions normally.

Dec 08, 2009 | Microsoft Windows XP Home Edition

1 Answer

Hp director does not open when i click on the icon


Hi,

After installing (MS IE 7 or MS IE 8) browser on the computer that is connected to the HP product,This issue occurs on some HP products. The MS IE 7 or 8 browsers might be incompatible with HP Director
Follow these steps to use a workaround to open HP Director each time you use the software. These steps must be repeated each time you use HP Director.  

1-Open HP Director using one of the following methods:
From the desktop : On your computer's desktop, look for the HP Director icon ( ), and then double-click it. 
From the Windows taskbar : Click Start , click All Programs , click the HP or Hewlett-Packard folder, and then click HP Director .
Although HP Director does not appear to be open , it is open and loaded into the computer's memory, but it does not open in a new window as usual.
2-Without navigating to another open window, press Alt and Space bar at the same time. 
The Shortcut menu displays near the top-left corner of the computer.
Figure 1: Shortcut menu

If the Shortcut menu does not open, repeat steps 1 and 2 until it does.
3-Select Minimize from the Shortcut menu. 
HP Director displays (minimizes) as an item on the taskbar (the row of open software programs that appears at the bottom of the desktop screen).
If HP Director does not minimize, click Minimize again until it does.
4-Click the HP Director icon on the taskbar ( ). The software opens and functions normally. NOTE: The HP Director window and icons might appear larger than normal, but the software is functional.

5-Repeat Steps 1 through 4 every time you use HP Directo

Thanks,

Nov 30, 2009 | Computers & Internet

1 Answer

Hp image director will not open i deleted the software for hp 2210 printer and reinstalled the program, this was done two times


below is a link for the patch for the image director software. This is mainly for Windows XP and after you have upgraded Internet Explorer. Any revision to internet explorer after IE6 needs this patch for the director to work.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-46104-1&lc=en&dlc=en&cc=us&lang=en&os=228&product=79499

Nov 07, 2009 | HP PSC 2210 All-In-One InkJet Printer

2 Answers

Can't open Hp director


Hi,

I read ur problem.This problem with HP director occurs if you are running Internet version (7.0).If u have difficulties knowing your Internet version, pls do the things mentioned below.

1.Open internet explorer->click help->then click on "about internet explorer".---There you will see the version of your browser.

SOLUTION.
If see an hour glass appearing and disappearing without displaying the HP director window after clicking on HP director, You got the following solutions.

Solution 1.

1.Double click HP director icon.
2.Then Press Alt + space key together.
Result:YOU will see a small pop menu appearing on the desktop screen.
3.Click on "minimize" on that pop up screen.
Result:Now u will see a tab on the taskbar.
4.Right click the tab(hp director),then click restore...Now you will see your HP director window.
Note: Above solution should be performed while trying to open HP director.(ie) You should try this every time if u want to open HP director.To go for full time resolution,then try solution 2.

SOLUTION 2:

1.Open "www.HP.com"
2.Select "software and driver downloads"
3.Type your product name in the "for product text box",then hit enter.{(eg) if u type 7410 for office 7410,then u have to select the exact model in the next window}
4.Select the operating system.(if u dont see a option to select operating sys, there u will see "software and driver downloads"
5.In the next page, you will see a list call "Updates" you have to download a update which says "
Critical update to resolve an issue with HP Director after installing Internet Explorer "
6.After downloading the update, run the file and thentry to open HP director it will open the director window.
This will work.I assure u total problem resolution

Regards
Chittaranjan

Dec 25, 2008 | HP Scanjet 3570 Flatbed Scanner

2 Answers

HP 9110 all in one's scanner will not work


I have a 9110 and a laptop running Windows XP and Internet Explorer 7. Prior to upgrading the IE from 6 to 7, I was able to run the HP Director and fax, scan, whatever from the laptop. After upgrading to IE 7, HP Director quit working. I contacted both Microsoft and HP and they pointed fingers at each other and said yes, upgrading to IE 7 broke the HP Director. Both said fixes were being developed, but that was months ago and I have not heard of any fixes.
I did find a workaround that allowed me to scan documents to the PC (faxing worked fine manually). Assuming the 9110 all-on-one’s drivers are still on the PC, and that the PC is connected to the 9110, go to “start, settings, control panel” and once in control panel, select “scanners and cameras”. If the drivers are still there, you should see the HP 9110 under “device”. Highlight the HP 9110 and double click. A wizard should start and it will guide you through the scanning process. If the 9110 does not appear in the “scanners and camera” box, you will need your 9110 CD and click on “add an imaging device”, which will start another wizard. It’s not as easy as using HP Director, but at least I can use the scanner. Hope this works for you.

May 08, 2008 | HP Officejet 9110 All-In-One InkJet...

1 Answer

HP Director won't open. I am on XP and IE7


HP Director has a flaw and is not compatible with IE7
I have a psc 1100 and I had to update my software from HP

CHECK THIS OUT

Go to HP, this link, type in your printer model #.

It still may fail to show...if it does not show HP recommends this
work around.
Workaround: Open HP Director each time you use it If the update to HP Director is not available, or if you have installed the update and the HP Director window still fails to open, try this workaround.
  1. From desktop, double-click the HP Director icon to load the program into the memory. HP Director will not open at this step. Do not click anything else on the screen until Step 2 is completed.
  2. Press the Alt key and the Space bar together, and then select Minimize from the menu that appears at the upper left corner of the window. If necessary, click it again until HP Director minimizes. HP Director software displays as an item on the task bar (the row of open software programs that appears at the bottom of the desktop screen).
  3. Click HP Director on the task bar. The software opens and displays normally.
  4. Repeat Steps 1 through 3 every time you use HP Director.
    NOTE: The HP Director window might appear larger than normal, but the software is functional.
Cause In October 2006, Microsoft released Internet Explorer 7. The HP Director software that shipped with some HP products introduced between 2002 and 2004 may not be compatible with Internet Explorer 7. The HP Solution Center software, which replaced HP Director software on products introduced after 2004, is compatible with Internet Explorer 7 and does not exhibit this issue.

Apr 30, 2008 | Computers & Internet

1 Answer

My HP Director will not open, I can not scan from the printer either. It was working fine one day and then just quit. I can still print but not scan. What is the solution?


HP Director simply doesn't open? Check your version of Internet Explorer. If you've recently installed Internet Explorer 7, you will need to download the update on the HP website. Go to hp.com, click "Software & Driver Downloads", enter your product, choose your operating system, and there should be an update/patch for Director issues with IE7. Hope this helps.

Mar 20, 2008 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

HP PSC 1315


If the patch or the updates did not work on the link I sent you try this Workaround: Open HP Director each time you use it If the update to HP Director is not available, or if you have installed the update and the HP Director window still fails to open, try this workaround.
  1. From desktop, double-click the HP Director icon to load the program into the memory. HP Director will not open at this step. Do not click anything else on the screen until Step 2 is completed.
  2. Press the Alt key and the Space bar together, and then select Minimize from the menu that appears at the upper left corner of the window. If necessary, click it again until HP Director minimizes. HP Director software displays as an item on the task bar (the row of open software programs that appears at the bottom of the desktop screen).
  3. Click HP Director on the task bar. The software opens and displays normally.
  4. Repeat Steps 1 through 3 every time you use HP Director.
    NOTE: The HP Director window might appear larger than normal, but the software is functional.
Cause In October 2006, Microsoft released Internet Explorer 7. The HP Director software that shipped with some HP products introduced between 2002 and 2004 may not be compatible with Internet Explorer 7. The HP Solution Center software, which replaced HP Director software on products introduced after 2004, is compatible with Internet Explorer 7 and does not exhibit this issue.

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2 Answers

Hp director


It could be about this: I had same problem until I found a review somewhere - even HP technical support was totally useless - until HP FINALLY decided to up date its drivers to account for my/many people's downloading of Internet Explorer 7. As this is now done, and you cannot easily uninstall IE7 and go back to IE6: try again (1) HP Director and if not (2) I think update drivers or (3) uninstall / reinstall. Hope it helps.

Apr 04, 2007 | HP PSC 2410 All-In-One InkJet Printer

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