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Gerib03I have the Bell dish, it's the 4700-it's a uhf, my remote is on tv and will not go to sat, so I bought a new remote, it's dishnetwork,8.0 fcc id dknfsk01. 123214 is at the boyyom of that message What do I do/ I can't get thru on the phone I've tried thru part of 3 days and it's impossible. Geri

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  • gerib03 Nov 08, 2010

    Hi Tim; I have the 4700 receiver,the remote for it is a vhu,the # on the back I believe is 1.5 fcc dknamtx. I can't get the button at the top to switch yo satelight it just stays on tv. So I bought a new remote,the # onthe back is 8.0 fcc ID dknfsk01 I believe. But I can't get it to work. We moved some time back and lost or misplaced our information for it. Is there a code perhaps that has to be used to work this remote with this receiver.the new receiver is uhf and is a dish network remote. The # 123214 is also on the new remote. I have been dialing 1-800-759-3474 between 3:00 pm and midnight and all I get is a busy signal. That is probably their busyest time.
    Gerib

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Ok I can help you out here but need more information, your question is very confusing.

So you have Bell Dish but what receiver do you have attached to the Dish?

What number / who are you trying to call that you've tried for 3 days and can't get through?

All that is on your screen is 123214 and nothing else?

Please let me know, just reply to my answer here and I can help you.

Thanks,
Tim

Posted on Nov 08, 2010

  • Tim Grayson
    Tim Grayson Nov 08, 2010

    You may want to try 1-888-769-3474 I am seeing that as a number for them as well but it may be a typo since it's so similar to the one you are trying.

    Your best bet is to keep trying them, since that receiver is their equipment it is under their equipment warranty still. That includes the remote so they should send you a new remote programmed for your receiver for free.

    That is definitely what you want to do here, getting that other remote to work with your 4700 receiver does not look like it is possible.

    Their support is open 24/7, keep trying you will definitely get through.

    If you are in Ontario or Quebec I see this number as well:

    Ontario and Quebec customers only: 310-2355


    Also I have this number for them:

    1-866-317-3382

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