Question about Canon PowerShot A520 Digital Camera

4 Answers

My lens does not open or extend.

One day my camera lens would no longer open or extend. The welcome screen comes on when I power it on but then the lens will not come out and soon it cuts itself off. Any help??

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  • Anonymous Aug 02, 2008

    I have the same exact problem. As far as I know my camera was not dropped or abused in any way. I cannot find any info on why this happens or what to do.

  • Anonymous Sep 17, 2008

    same here

  • mmacleod35 Oct 15, 2008

    My lens does not open either, and I did not drop it. My camera has never had any problems until I went on a ghost walk in my town two days ago. In the last two pictures that I took in the cemetery there seemed to be a lot of "snow" in the pictures. Then, it died (no pun intended). I like my camera, so hopefully it can be fixed. The batteries are all new, including the date/time battery. An fyi . . . many people in the group commented that their cameras were not working. Ever hear of this?

  • rubbaduck27 Oct 27, 2008

    Yeah mine is doing the sam exact thing.
    I was taking some pictures and i turned the camera off to save power and then the lens got stuck or something as it was powering down and now it doesnt do a thing.


  • memememe123 Apr 25, 2009

    same problem for a well maintained A520 camera!

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When I turn on my camera, the lense will not extend. the Picture screen open with the name of Canon appears, but the camera will not do anything.

Posted on May 09, 2009

I have the same problem my mom's camara is stuck after my brother and his friends went and took pictures in a church cementery the camara would not show pictures, but it still worked, after a while wee still took pictures but later when I was cleaning it it got sutuck, now it just makes a noise, like a little motor..... weard! Any Solutions?

Posted on Oct 28, 2008

My camera is doing the same thing but i dropped it once and ever since it won't open anymore... it's definetely broken right? this sucks

Posted on Sep 15, 2008

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This is the second time my camera has done this. I fixed it once with my waranty, now my lens wont come out or will the little shutter on the lens close. It is always open. When I turn my camera on, You can hear it clicking but it does nothing. How much to repair it and/or would it just be worth it to purchase another camera?

Posted on Nov 09, 2008

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When pressing the power button, the shutter opens, the lens comes out, the screen comes on for about 2 seconds. Then the screen turns off, the lens goes back in, but the shutter stays open. I let someone...


Look closely for sand particles that may be lodged around the gaps of the lens barrel. Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...
Unfortunately, many cameras that fall prey to this can only be corrected by professional repair. But, here are some things that you can do that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty, they're worth a try.

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The lens is stuck at the point where it is almost all the way closed. The camera will not turn on. The welcome screen comes up and then says 'Lens error'.


Probably lens mechanism is faulty due to the schock or excessive pressure applied on the lens when it was extended position. There could be damaged gear/gears, levers etc inside. Seek for manufacturers help.

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My camera worked fine one day, then it was in my purse. When I went to use it the light was on and the screen said there was a lens error. Everytime I try to turn it on now it makes a grinding noise and...


Hope you purchased an extended warranty. I've had two Cannon's with the dreaded lens error. Probably what happened was that while it was in your purse, somehow the power button got pressed. The camera powered up, tried to extend the lens, then stripped the gears or broke whatever mechanism extends the lens. The sad part is that if it's not under warranty, it probably not worth dumping $100.00 + into fixing it. Too bad, it's a nice 8mp camera with some pretty good reviews. I feel your pain.

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Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

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If the lens does not extend/retract when the camera is powered on, then lens assembly is damaged.

Unfortunately, such Canon SX100 (and the SX110 too) has a very fragile lens assembly, and it's damaged very easily. Most of the times the internal gears, the plastic post guides and the motor are damaged at the same time, so the only solution is to replace the whole lens assembly.

The lens replacement requires a qualified camera repair technician, unless you want to try in repair it yourself, which requires tools (scredrivers, soldering iron, desoldering tool, magnifier glass with light, etc).

Best regards,

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How wbout changing your batteries. mine does this if my batteries are dead.
Hope this helps

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If the lens does not extend then it is possible that it has become jammed. Somtimes this can cause the camera to sense an error and shut itself down immediately after powering on. There are other explanations for the behavior, but if the lens does not move this is the most likely cause. If the lens does extend but then the camera shuts right back off it is possible that an inner component such as the focusing element is not functioning properly. When a camera comes on and then turns right back off it is generally due to some failure in its self-check at power on. Most of these failures come from the lens due to the fact that it contains most of the moving parts. Check with your manufacturer for warranty support or recalls. Failing that you can find an online repair provider who can fix your camera. David Millier Advance Camera Repair

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