Question about LG CHOCOLATE VX8500 Cellular Phone

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Is there a way to resetto factory default settings without losing data, contacts or saved sounds, pics??? my chocolat will sent and receive texts with all the selected sounds, but when a call is made, I cannot hear the ringtone of the person I am calling and when a call comes in, they cant hear me and I cant hear them....

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Hello pop17420 . You can do a reset that is l;ocated in the security section of your choclate. Here you have to be careful there are two resets on the lg. You don't wan to do the one that saids REstore to PHONE . Go to tools and settings.follow the directions on the phone.you need to put in the last four of your phone number as the security code

Posted on Nov 08, 2010

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Posted on Jan 02, 2017

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I am supposing you are using the LG Xenon GR500.
Soft Reset
To perform a soft reset, remove and re-insert the battery.

Master Reset
IMPORTANT: All configuration settings will be set back to their factory defaults. Personal data and downloaded content, however, will not be lost.


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I had the same problem. It didn't happen with every text message, but with many of them. At first I would shut my phone off and then turn it back on and I would receive the texts that I had missed. Then I reset my phone "back to default" and that seemed to fix it permanently. To do so, enter the settings menu, go to the "more..." option, go into the security settings... you will need your 4 digit code to get in, if you haven't changed it then it should be the last 4 digits of your phone number. from there go into Erase/Reset, then "default settings. Don't hit "reset phone" or you'll lose all your data (ringers, games etc), This should work if it doesn't, then try hitting the "reset phone" option but beware you will lose your data AND your contacts so back them up somehow. Hope this helps...

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