Uninstall your whole Office suite, only if you have the cd, or else you wont be able to re-install it. After you un-install, insert the cd and re-install the whole Office suite bringing all settings back to "default".
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you must contact your internet provider regarding to this matter yo help you with the your account setting , you'll also need information from them regarding your account type , Incoming mail server (POP3) and outgoing mail server (SMTP)
1. Go the File menu, then choose Work Offline in order to stop Outlook from trying to send all mails: 2. Switch to the Outbox. 3. You now have two options: a. Move the message: you can drag-and-drop or use the Edit: Move to Folder menu item to move the e-mail to your drafts folder. This will allow you to re-open the offending e-mail and slim it down by removing the large attachments before attempting to resend it.
b. Delete the message: this will immediately remove the message from the Outbox and put it in Deleted Items. 4.
If you receive an error at this point that says the message is being transmitted, close Outlook, wait for Outlook to exit (you may need to use Task Manager and wait for the Outlook.exe process to exit), and then start Outlook again and repeat steps 2-3. In some cases, the item may not be released until Outlook has restarted. 5. Go to the File menu, deselect Work Offline to start sending and receiving mail again.
These all issues are interrelated. As the outlook hangs it creats problems for the emails which are in the out box & will not allow you to move mails to any other sub folders.
To avoid this problem please follow the below mentioned steps:
1. Open the control panel of your system.
2. Go to the classical View & select the Mails option.
3. Go to the Show Profiles Option.
4. Delete all the profiles from the show profile box.
5. Select the option " Always use this profile".
Relaunch your Outlook, it will creat a new outlook profile for you.
Your Outlook will take some time to retrieve all your old mails from the Exchnage server.
This should help you in Resolving your issue.
Hello, wmoore78! Apparently, for some reason, the initial issues posed in chat sessions have been placed in the forum by FixYa. While this is not necessary in our case, as we resolved your issues, it does allow me to communicate further with you. Please take a moment to look at the comment I posted pursuant to our chat session. I have included a great deal of additional reference material for you to keep on hand, which you may find of assistance in the future.
As I haven't seen either here in the open forum, or in response to the chat, any indication that your email did not successfully transmit, I am glad to know that we were successful in solving your initial problem (and a few others along the way)! Additionally, if you could take a moment to indicate that your problem was resolved at a FixYa level by rating this and the chat, I would certainly appreciate it. These ratings are the essential means by which we as experts are ranked and permitted to continue to help others through the FixYa forum. Rating this solution will also close it, to let other experts know that the issue has been resolved and they need not focus attention on attempting to find possible solutions for you. Thank you again, and please do not hesitate to post back through a comment if there is anything further with which I may be of assistance.