Question about Motorola Mobility Moto Q

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Hey my motorola Q keeps shuttin off on its own and it wont let me send text or calls out i can call myself off another phone line and it rings but i dont get the call or does it ring on my end please help me

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  • Anonymous Jan 12, 2009

    I have the same problem I call my phone but it doesn't ring. I took it to the ATT store but they suggested I take it to the service center. It's got a short some where!

    KA

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It sounds like you will need to take the phone in for professional servicing or possibly replacement. Here are a few suggestions to try before doing that. First, read the manual for proper battery maintenance and follow it strictly. Allow the battery to fully discharge, then fully recharge it (but do not overcharge it) then run it all the way down. Then repeat that process. This is called "resetting the battery".
Second, You may try replacing the battery (it is always good to have a second one for the Q anyway).
If all else fails, try a master reset. The Q is vulnerable to certain viruses just like any other computer. Caution: Completing a Master Reset will cause you to lose all of your personal information and additions to your phone. You can complete a master reset by clicking on Start, then System Tools, then click on the "Master Reset" icon.

Posted on Jun 19, 2008

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Posted on Jan 02, 2017

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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

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