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My computer doesn't recognise my unifying reciever, i think it may be damaged

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Try unplugging and replugging the receiver. You should hear the beep-beep sound as you disconnect the USB device and again as you reconnect it.
Then check in the device manager to see if it has been recognized.
After that, push the "connect" button on both the receiver and the underside of the mouse to establish a connection.
If all that fails, you are probably correct. (just to check--are the batteries in the mouse good?)

Posted on Nov 08, 2010


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The wheel for scrolling on my M510 mouse does not scroll

Try to unpair and repair the mouse to it's receiver by using the Unifying Software:

To unpair the device:
1 - Open the Unifying software
2 - On the Welcome window, click Advanced...
3 - In the left pane, select the device you wish to unpair.
4 - On the right side of the window, click Un-pair, and then click Close. This will remove your mouse or keyboard from the list of Unifying devices and it will no longer work with your computer.

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1 - Launch the Logitech Unifying software.
2 - At the bottom of the Welcome screen, click Next.
3 - When you see the "Restart the device..." screen, follow the on-screen instructions to turn your device off and then back on.
4 - When your device is detected, you'll see a "We have detected your..." confirmation screen. Move the mouse around to see if the cursor moves with it.
If your device connected successfully, click Yes and then Next.
5 - Click Finish to exit the Logitech Unifying Software (or Pair Another Device to pair additional devices). Your device should now be connected.

Try the mouse on a different USB port as well as on a different computer if the issue persists.
Also try to clean the mouse, without opening it, with compressed air.

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1 Answer

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1 Answer

Logitech cordless mouse is not working.

It could be the receiver is bad or the driver is not properly installed. Try to uninstall/reinstall the driver. Try also connecting the receiver into different USB ports of your computer

If same problem occurs, try installing the driver and connect the receiver into another computer to isolate the problem. You can uninstall the software after that.

If same thing happens, then contact the manufacturer to RMA the device.

Have a great day!

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