We cannot send or receive a fax - no settings were changed

To change fax confirmation
1. Press Setup.
2. Press Print Report, and then Fax Confirmation.
3. Press the right arrow button to select one of the following, and then press OK.

Off - Does not print a fax confirmation report when you send and receive
faxes successfully. This is the default setting.

On Fax Send - Prints a fax confirmation report for every fax you send.
On Fax Receive - Prints a fax confirmation report for every fax you receive.
Send & Receive - Prints a fax confirmation report for every fax you send and receive.

It is not possible to email the scanned file directly through the printer. However, you may send fax over the Internet

You may subscribe to a low cost phone service that allows you to send and receive faxes with your device by using the Internet. This method is called Fax over Internet Protocol (FoIP). You probably use a FoIP service (provided by your telephone company) if you:
• Dial a special access code along with the fax number, or
• Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection.

NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the device. This means that your connection to the Internet must be done either through a converter box (which supplies regular analog phone jacks for fax connections) or your telephone company.

Some Internet faxing services do not work properly when the device is sending and receiving faxes at high speed (33600bps). If you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed. You can do this by changing the Fax Speed setting from High (the default) to Medium. For information on changing this setting, see Set the fax speed. If you have questions about internet faxing, contact your internet faxing services
support department.

(Ref from the manual of the printer.)

Hope this helps.

Probably not. You can change that setting in the user modes in menu/function and set it to 99 minutes. HAve you tried another drum unit? Your charge corona wire in the drum unit maybe broken!

Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test

1. Load plain white paper into the input tray.
2. Press the Setup button ( ) on the product control panel.
3. Press the right arrow ( ) to select Tools , and then press OK .
4. On the Tools menu, press the right arrow ( ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.

Solution three: Check the telephone line and change the HP fax settings Step one: Test the telephone line

1. Disconnect the telephone cord from the back of the HP fax product.
2. Figure 1: Two-wire telephone cord
3. Pick up the handset of the telephone and check for a dial tone.
   
4. On the single-line telephone, dial the fax number of the receiving fax machine.
   • If the receiving fax machine answers the call, continue with the next step.
5. Hang up the single-line telephone.
6. Use a second telephone line or a cellular telephone to call the telephone number assigned to the HP fax product.

Step two: Change the HP fax settings

1. Connect phone line into line 1
2. Press the Setup button ( ) on the product control panel.
3. Press the right arrow ( ) to select Basic Fax Setup or Advanced Fax Setup , and then press the right arrow ( ) again to change the menu option settings to the settings listed in the following table. Fax menu Fax menu option Setting Basic Fax Setup Rings to Answer 1 or 2 (At least one more ring than a telephone answering machine, if an answering machine is connected.) Advanced Fax Setup Answer Ring Pattern All Rings
4. Use the HP Fax Test Service to try to send and receive a fax.

If the HP fax product still cannot send or receive a fax, continue to the next solution. Solution four: Check VoIP digital telephone line Using a VoIP telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Medium might improve the ability to send a fax over a VoIP telephone line. Use these steps to change the fax speed adjustment to a lower speed.

1. Press the Setup button ( ) on the product control panel.
2. Press the right arrow ( ) to select Advanced Fax Setup , and then press OK .
3. Press the right arrow ( ) to select Fax Speed , and then press OK .
4. Press the right arrow ( ) to select Medium , and then press OK .
5. Use the HP Fax Test Service to try to send and receive a fax

Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test

1. Load plain white paper into the input tray.
2. Press the Setup button ( ) on the product control panel.
3. Press the right arrow ( ) to select Tools , and then press OK .
4. On the Tools menu, press the right arrow ( ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.

Solution three: Check the telephone line and change the HP fax settings Step one: Test the telephone line

1. Disconnect the telephone cord from the back of the HP fax product.
2. Figure 1: Two-wire telephone cord
3. Pick up the handset of the telephone and check for a dial tone.
   
4. On the single-line telephone, dial the fax number of the receiving fax machine.
   • If the receiving fax machine answers the call, continue with the next step.
5. Hang up the single-line telephone.
6. Use a second telephone line or a cellular telephone to call the telephone number assigned to the HP fax product.

Step two: Change the HP fax settings

1. Connect phone line into line 1
2. Press the Setup button ( ) on the product control panel.
3. Press the right arrow ( ) to select Basic Fax Setup or Advanced Fax Setup , and then press the right arrow ( ) again to change the menu option settings to the settings listed in the following table. Fax menu Fax menu option Setting Basic Fax Setup Rings to Answer 1 or 2 (At least one more ring than a telephone answering machine, if an answering machine is connected.) Advanced Fax Setup Answer Ring Pattern All Rings
4. Use the HP Fax Test Service to try to send and receive a fax.

If the HP fax product still cannot send or receive a fax, continue to the next solution. Solution four: Check VoIP digital telephone line Using a VoIP telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Medium might improve the ability to send a fax over a VoIP telephone line. Use these steps to change the fax speed adjustment to a lower speed.

1. Press the Setup button ( ) on the product control panel.
2. Press the right arrow ( ) to select Advanced Fax Setup , and then press OK .
3. Press the right arrow ( ) to select Fax Speed , and then press OK .
4. Press the right arrow ( ) to select Medium , and then press OK .
5. Use the HP Fax Test Service to try to send and receive a fax.

Most likely the machine has been set to "manual receive" from either "fax/tel" or "automatic" receive. check your manual to check/ change the setting.

Try calling your fax machine with a cell phone to see if the fax answers. If not, check that the phone wire to the fax is plugged into the LINE socket, NOT THE PHONE SOCKET on the fax machine. Next, go to the MENU on the fax.You may have to check or change one or more of the following settings by trial-and error to fix the problem. BEFORE YOU CHANGE ANY SETTING, WRITE DOWN OR PRINT OUT THE ORIGINAL SETTINGS. In the MENU, find FAX SETTINGS, FAX SET-UP, or INITIAL SETUP settings. Try changing one or more of the following: PULSE/TONE, RECEIVE MODE, SEND MODE, RING DELAY, RING TIME, OVERSEAS MODE, etc.

Hello,
I can send faxes from my HP Fax 1010, but cannot receive them. I can dial the number from another phone but it will keep ringing and the machine never picks up. We have tested the phone line and all seems well. Is there some setting on the fax machine itself that I need to change in order to receive? Any assistance you can provide would be greatly appreciated.

there is no need to change the setting.just feed the document to be sent and dial the number of the recipient.after hearing the fax tone press enter key

This is an older discontiued model as I can recall. Simply just plug the phone line into L1 and leave L2 unconnected. The one that can send will also automatically recieve (L1). L2 settings are prohibit TX and send/ recieve.