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Kenmore laundry center 417.94812301

My washer is making my head hurt. First it wouldn't spin or agitate, now while I was trying to diagnose it, it only fills when the lid is up. When it stopped spinning, the lid lock was working right. The pump works fine, and the belt is not worn and I found no oil anywhere. I have a feeling that my son overloaded it with towels. I am just completely lost - it seems electronic but I have no clue. Please help!

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  • 2 more comments 
  • olivia4414 Jun 15, 2008

    ok one more thing wrong - my dryer won't heat up ummm can anything else go wrong?

  • olivia4414 Jun 15, 2008

    I was able to remove the front panel of the washer but access to everything is through the back and I have no idea how to remove it - I imagine that is where the major controller is Thanks

  • olivia4414 Jun 15, 2008

    lol you are funny I am not even sure if my car has a spare tire now that you mentioned spares lol least you made me laugh about it all

  • olivia4414 Jun 15, 2008

    It is a 417.94812301 serial xe61203376

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It is a good type of washer up until the motor encounters a heavy load that will break it's normal operation.

Do you have a spare control panel that can be used for that unit ?

Posted on Jun 15, 2008

  • monk3ybidzness
    monk3ybidzness Jun 15, 2008

    ; ) - glad to make the best out of anything

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Sounds like the controller has gone out. Your best bet is to have someone come out and service it. If its under warranty they will fix most of it. If not a technician can tell you what needs to be replaced and you can figure out if its worth replacing.

Thanks,
Nate

Posted on Jun 15, 2008

  • 7 more comments 
  • Nathan Ayers
    Nathan Ayers Jun 15, 2008

    hahah that is funny someone said that. I cant think of anyone that would have a controller laying around as a spare for there washer or dryer hahhaah. But it sounds like its your controller a technician can come price one out if its possible. Then that will help you know how deep your into it at this point.

  • Nathan Ayers
    Nathan Ayers Jun 15, 2008

    what model is it exactly?

  • Nathan Ayers
    Nathan Ayers Jun 15, 2008

    looked like a phone number. hehehe

  • Nathan Ayers
    Nathan Ayers Jun 15, 2008

    you should check the speed control card for obvious signs of damage. looks like on these models it can overload.

  • Nathan Ayers
    Nathan Ayers Jun 15, 2008

    the board should be marked with the number ZTX45

  • Nathan Ayers
    Nathan Ayers Jun 15, 2008

    this seems like it would be the part if its what blows on these when overloaded.

    click here

    this should help you get everything figured out. I hope your problem is solved. As i said though might be best to have a technician come out to let you know.


  • Nathan Ayers
    Nathan Ayers Jun 15, 2008

    if youd lik to service it yourself heres is a good way to go about it


    Step 1. Make sure It has power.



    Step 2. Check to make sure the motor doesn't move. Or that other things do work, Make Sure the fault is not with the timer line switch or the door lock switch.



    Step 3. Check the power to the speed control board (pins 5 and 6) is good.



    Step 4. Make sure the voltages on pins 2, 6, and 10 are 120VAC as required. The
    voltage on pin 1 if not the same unit is bad . If you were to put a small load on it, it
    would be the required zero volts.



    Step 5. Check and make sure the fuse is good.



    Step 6. Make sure resistances between pins 1 and 2, 2 and 3, 1 and 3 of the speed control board are 3 Mohms +/- as required.



    Step 7. Check to ensure Motor winding resistances are OK.



    after all this you should know exactly whats wrong. most of these steps needs a multi meter to be performed.


  • Nathan Ayers
    Nathan Ayers Jun 15, 2008

    If youd like to goto a premium chat session I could help to walk you through it all. permitting you have a multimeter and tools needed.

    hope this helps you with everything, if not let me know.

    Thanks, Nate


  • Nathan Ayers
    Nathan Ayers Jun 16, 2008

    let m know if you have any questions about anything i posted. As I will be glad to further assist you. Should you choose to do it yourself.

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Sounds well confused doesn't it?

I think it is the major controller at fault.

Can you access it to check connections first.

I cannot see how so many problems can exist otherwise.

The dryer element may be broken. Check it with a meter to test ohms. If it's very high, it probably needs replacing.

If you need further assistance - just ask.

Posted on Jun 15, 2008

  • Richard Perkins
    Richard Perkins Jun 15, 2008

    The main controller is attatched directly to the control knob you are using - or certainly very close.



    It could have become faulty due to vibration/knocks if the tub was overloaded - or even corroded due to condensation.



    Remember to unplug and turn off supplies before attempting repairs (got to say that)

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You definetly want to have someone come out and service this. Is it still under warranty? If so you won't be liable for all of it.
Good luck,
Lee

Posted on Jun 15, 2008

  • Lee A.
    Lee A. Jun 19, 2008

    Still hoping to hear back if not I will assume that you found my solution more then helpful.
    Thanks,
    Lee


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