Question about Toshiba Computers & Internet

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Good Evening. The problem appears to lie in my laptop mousepad, 2 days ago while writing a letter the cursor suddenly changed its appearance from a T like figure with crossbar at bottom too. changed to an arrow pointing North North West or five minutes to the hour, on trying to move it, it has been impossible, its just frozen, but only on my laptop mousepad. When I rigged up in my bedroom using a conventional wireless mouse on mat, it worked o-k, its just on the pad that its frozen. Could you offer any assistance please. The model is Toshiba Satellite L30, and I am still under warrantee having updated to an extra 2 years in 25 Jan 2008. Kindest Regards. Harvey Williams. P.S. As it was a gift I dont have the download discs, it came loaded from a family member.

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  • wharvey2766 Jun 16, 2008

    Thank you very much samisam, you Fn F9 solution worked a gem. Again Sir many, many Thanks
    Regards.
    Harvey.

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Download drivers for your laptop here. Touch Pad driver included.

Posted on Jun 15, 2008

  • monk3ybidzness
    monk3ybidzness Jun 15, 2008

    OR better go for the WARRANTY - you already paid for it, might as well use it.

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Well as long as it is still under warranty, don't attempt anything but sending it in as opening it up can void the warranty. Either a connection got loose of the mouse pad went bad. Sounds like a simple fix but if still under warranty, give the manufacturer a call and see what they want you to do. If they let you replace it yourself, that would probably be fastest. Let me know if you have any other questions.

good luck

Posted on Jun 15, 2008

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Well if you need the drivers GO HERE. then just select your operating system and make sure its the right series of the model and download the mouse pad drivers. Let me know if this works as i am glad to assist you further to help trouble shoot if this is not the problem.

thanks,
Nate

Posted on Jun 15, 2008

  • 3 more comments 
  • Nathan Ayers
    Nathan Ayers Jun 15, 2008

    you also should check to make sure either on the pad or in the softwares control panel, that its not disabled. I know my synaptics surface mouse has a button on the outside that you can press and it disables it. Or if you install it, it should have the utility in the sytems tray (bottom right hand corner of the start bar). Check that to make sure the synaptics utility didnt somehow disable the mouse.

  • Nathan Ayers
    Nathan Ayers Jun 15, 2008

    Say thanks OHMS but those are the drivers I already had posted. I gave the exact same link for and they include the touch pad drivers.

  • Nathan Ayers
    Nathan Ayers Jun 16, 2008

    just let me know if your still having the problem and i will be glad to further assist you. Thanks, Nate

  • Nathan Ayers
    Nathan Ayers Jun 16, 2008

    well you couldve just reenable as we said in the control panel. or did you not try anything that any of the other professionals posted. Thats why when the experts ask for feedback from you it helps so we can help the problem.

  • Nathan Ayers
    Nathan Ayers Jun 16, 2008

    i was posting long before samisam waiting to help you and you never came back and posted anything on your problem. FN and F9 is the same thing as right clicking the mouse utility and hitting enable.


    Thanks though,

    Nathan


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Sure, go into Control Panel, Mouse and double click. Once in the property sheets for mouse, select Glide Pad. There should be a button to reset defaults. And, you can set sensitivity amongst others. Make you changes and reboot.

My first impression of your problem was that you weren't active in your document and perhaps an Alert box had popped up behind your window. But, Windows is easily glitched and I don't think you have a broken part. Reset your Glide Pad in Mouse properties and reboot. If that should fail, use System Restore from My Computer Properties to roll back to a date prior to this happening.

Regards,
Worldvet

Posted on Jun 15, 2008

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It sounds like the mouse pad built into the laptop has gone bad, since it is in service I would send it in through them.
If this solution isn't satisfying please let me know,
Thanks,
Lee

Posted on Jun 15, 2008

  • Lee A.
    Lee A. Jun 15, 2008

    Do you know the exact model of the laptop? I believe there should be some numbers after the 30 I might be able to see if this a common issue. Like I said being that it is under warranty it's almost certain the mouse pad has gone bad.
    Keep me updated,
    Lee


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  • 106 Answers

Could you please supply me with your part number and serial number? I will check on your pc and will defiitely take care of this. Part number begins with PSAxx-xxxxxU.

Posted on Jun 15, 2008

  • Sam S.
    Sam S. Jun 15, 2008

    There's a FN+F6 i believe that turns the touch pad on and off. try using this first. this has solved many touch pad issues for users in the past.

  • Sam S.
    Sam S. Jun 15, 2008

    I'm sorry, that was for a different model Toshiba. Yours should be the Fn+F9

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