Question about HP Compaq Presario C304NR Notebook

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No power Tried to log on - was notified that battery power was low and to change batter or switch to outlet. Took the battery out and plugged in adapter. Still would not turn on. Do you know if a new battery or adapter is needed or is there a different problem? I don't want to invest in either of these if it won't solve the problem. thanks. Sharon

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  • SBristow Jun 18, 2008

    I appreciated the quick response and suggestions. I took the laptop to Best Buy as suggested and they told me there was a problem with the internal adapter and was directed to a repair shop.

    Thanks much. I would use your site again and recommend it to others.


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It the notification occurred while the AC adapter was connected to the system, then I'd suspect the AC adapter 1st.

If available, try another compatible ac adapter and see if the system powers on.

Since the system will not power on with AC adapter alone, I suspect it has failed.

Places Like Best Buy, should have a bench AC adapter you could test to see if the system powers on, if so, then buy a replacement.

If under warranty, contact HP tech support.

Posted on Jun 15, 2008

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