Question about GE JKP86 Electric Double Oven

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Greetings- A while back we had troulble with the oven portion not working on a GE JPK86 double wall oven. The oven portion did not work. I believe that the technician replaced the oven control (possibly WB27T10500). Since that repair, I have noticed that the timer and clock on the oven portion do not keep the correct time. When I tried to set the the microwave and the oven clocks back this weekend as part of the EDT to EST conversion, the microwave clock is still accurate, but I have noticed that the oven clock appears to advance one minute every 50 seconds. I am wondering if there is some sort of 50 Hz/60 Hz setting or switch for the oven control unit, and whether it may have been overlooked or set incorrectly by the technician. If this is the case, how do I fix it?. Is there an obscure keyboard sequence which I can use to change from 50 Hz to 60 Hz? Is is necessary to open up the unit (I would probably call a technician for this)? If I do call a technician, what do I tell him/her? Would it hurt the oven if I continued to run with the wrong setting on the 50/60 Hz option? Could I wait until something goes wrong and have it fixed at that time, or do I have to put in a special call soon? Please advise Gerald W. Murray

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  • Gerald Murray Nov 08, 2010

    Somewhat helpful

    Thanks for your assistance

    Regards.

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The Hz will definitely affect the clock because that is the basis for a timer,counting the Hz.I do not see your exact model listed at a site which I commonly use for looking at manuals,but there is one only a couple of numbers off(JPK90),and they are usually very similar.With a 50 Hz setting,30 minutes is actually 25 minutes of bake time if you are in the USA,which it appears you are.Since it was replaced,just about everything you baked was likely undercooked after the proper time.I believe Europe,maybe Canada too,uses 50 Hz and it may in fact be the wrong part.Rats.I went to geappliances.com and tried to find out the specifications for the part number you listed,which appeared to be correct :) but it would only list the part.I tried to be as specific as possible in searching for it.The lowest number of hits ended up being about 555.With each search,perhaps 5,I looked through about 8 pages and still nothing.Here is the best thing to do.Call whoever fixed it previously and ask for a supervisor or manager.If the person asks why,simply tell them briefly why and just be adamant about speaking to one.They should end up checking the part number for correctness and specifications and if they did use the wrong part,they should replace it with the correct one at no cost since you have already paid for it and it was their error.The part number you listed was about $160.You should either get some money back if the correct one costs less,or if it costs more,insist that they repair it free anyways,due to their error.I have done some work in this field and they should have no problems with your request if it is the wrong part.If they want more money for labor,you should not have to pay it if they are a good,quality repair center and if it is not GE themselves.Good luck,Greg

Posted on Nov 08, 2010

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