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Home Phone Line Buzzing

I have At&t digital home phone service and internet. My Phone box is on the outside wall of my house. I have dish network for my TV.
I have filters on all phone jacks in the house and my internet is DSL with a modem.
I have had this phone line for 12 years and have never had one problem.
All of a sudden last week I tried to fax something and it would not connect.
The other end picked up and all the beeps and fax noises were goin on but it just wouldn't connect. Then I pick up the hand set and there is this loud low tone buzzing. I then called my home phone from my cell phone and it
picked up but the buzzing was heard on both sides. I called at&t service and they said they sent someone out but he couldn't find anything wrong.
They want to charge me 40.00 down and 99.00 and hour just to walk in the house. I didn't do any thing different to my phone so I know it is not my fault. Can anyone maybe help me to figure this out. I already disconnected my home alarm, unplugged every filter cleaned out the jacks re-attached them. the buzzing is still there and the faxes will not go thru.
Thanks K

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  • ROHONI Jun 26, 2008


  • digger51 Jul 07, 2008

    I have experienced the same "buzzing sound" on the land line at home. I have wireless internet service - via a DSL modem located in the garage. I have internet service but no "dial tone" on my land line. I've disconnected all the portable land line handsets - and even used an old "Princess" phone to make sure it wasn't in the phone itself. The "Princess model" has the same symptoms just a "buzz" and no dial tone. The phone company has already been out - and said that they have service to the interface. When I call the land line number with my mobile - I get a "busy" signal.

  • gnealj Sep 09, 2008

    Exactly the same.  Loud, medium-high buzzing instead of a dial tone on the base phone and each of three satellite phones.  Plugged in another phone with same results.  AT&T confirms that there is no dial tone.  They are willing to send someone out, but I'd like to be armed with some info before they do that. Any thoughts as to what it might be?

  • krisankus124 Sep 13, 2008

    when i pick up my phone it makes this buzzing sound, i switch the phone but it still happens. No one can call my phone

  • al2009 Dec 23, 2008

    Same problem. It may have to do something with the grounding

  • Anonymous Jan 31, 2009

    I have a loud buzzing noise no dial tone on my phone line, the phone company has been out and said its inside my house. We have unplugged the lines check for loose wireing connections and made sure that there is no damaged wires. The phone will work correctly at times.

  • rcbelk May 08, 2009

    Same home phone buzzing problem. We had a big storm. Lightning struck near the house. Now the buzzing. Direct TV and internet still work fine. I have ADT alarm system in the house but never activated it. Unplugged from the wall years ago cause it occasionally beeps for no good reason. Tired rebooting satellite and dsl modem (suggested by ATT tech who says its not on outside wiring problem).



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This phenomenon is the phone lines and phone instrument rectifying the RF signal from your cell phone as it communicates periodically with the cell sites. The energy is rectified (turned into voltage) by the phone lines and appears as a buzzing pulsing noice in the home phone. This will trash a fax compeltely. There is NO solution except to thrn of the cell phone or orient it away from phones and phone lines sufficiently to stop the interaction. You could put hte phone in a RF proof bag (metalized film) which would then prevent it from receiving an incoming cell call. Either way, you lose some usability of either home or cell phone for the duration of the issue.

Posted on Mar 11, 2010


Don't know if this helps - BUT - the phone company finally admitted that their "tech" hadn't checked the alarm interface well enough - and the problem was with the charge on the alarm system

Posted on Sep 14, 2008

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Did anyone ever get an answer for this, I am having the issues, just popped up in the last week.

Posted on Sep 14, 2008

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Check Grounding Connection. Also check Security Alarm interface

Posted on Dec 23, 2008

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SOURCE: buzzing tone. Can barely hear caller's voice because of the buzz

Two things to look at:

First, check the base station isn't too close to some interfering item of electronic equipment - try moving it to see if the problem diminishes.

Second, unplug the cordless phone and put a traditional corded phone in instead (if you don't have one lying around, it would be a wise investment to get one, otherwise you'll be without a phone service if your power goes out). If the buzz is still there, the problem lies with your line rather than with the phone (and that's the TelCo's problem, not yours).


Posted on Nov 28, 2008

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SOURCE: No dial tone, just buzzing noise - should be 2 line phone, 1 jack

What you need is a dsl filter since you are working off a splitter. You can usually get these for free from your phone company.

Posted on Mar 20, 2009

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There is no outside line on my land line. on the message part it states "{line in use"

The "Line in Use" message means that the telephone can't detect a dial tone. This could indicate a problem with the phone, the wiring in your home (at one or more jacks) or the wiring outside of you home. I like to do the diagnostics with a basic wired telephone. This means that I don't have to bring a power cord with the phone as I test different jacks/access points.

First, if the message was on a cordless handset, make sure that the base is getting AC power. Next try a new RJ-11 cable between the phone (or base) and the wall outlet. If there is still no dial tone, try your test phone. If it gets a dial tone, then you know that the problem is specific to your original phone.

If you do not have a dial tone, try the test phone at another jack for that phone line (if available). If other jacks give a dial tone, then the jack or the wiring to the jack probably has a problem. Remove the wall plate and look for any loose or damaged wires. There are two types of connections. If you see screw terminals, then strip the insulation from the wire and then secure it under the appropriate screw. If you have a punch-down keystone jack, you will need a punch-down tool that is available at most hardware stores in the wiring section. Do not strip the insulation. Push the wire down into the contacts in the keystone. See for the usual wiring patterns.

If there is no dial tone or no other jack, find the service box where your phone line comes in. Open the box and determine if there is an RJ-11 jack in the box. If there is, try your test phone. If you have a dial tone, then the problem is with the indoor wiring. If there is no dial tone or you can't test the line, contact your telephone provider. They should test your phone for you. Most providers will repair outside problems for free. (There are a few that are trying to get customers to upgrade and will try to avoid fixing wiring issues.) If your wiring problem is in your walls, you may want to ask your provider to find and fix the issue. You will have to pay for the service. If you have a DSL filter inside your home, you may need to replace that filter.

I hope this helps.

Cindy Wells
(I have had dial tone issues with phones on numerous occasions. Sometimes the fix is simple. When a handset cord had been substituted for an RJ-11 cable, the fix took seconds. When the phone service was upgraded and a cable fell behind the siding, the fix took a minute. Most often, the fix required a call for service. Several outages were due to broken wires. Sometimes a rodent chewed on the wires and sometimes a contractor dug into the underground lines. At one point my home's DSL filter was in the service box so that had to be replaced by the provider after a lightning strike. Since we went to a fiber optic service, we needed the fiber optic modem replaced once. In that case, we had intermittent phone, internet and television service interruptions until the hardware was replaced.)

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Crackling on home telephone line

This is an indicator of moisture getting into the outside phone line, insolation cracks over a period of years allowing water to enter. The problem can be usually located from the house to the poll, the remedy is to have the line replaced by the phone company. One final note, sub a known good working phone and replace the line from the phone to the wall to rule out the phone.

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My internet connects slows (211kbps) and drops off completely. AT&T says it's inside the home. Anyway to check the modem? I have unplugged and restarted it several times

More likely your telephone junction box outside your house has a bad wire connection - I've experienced the same problem before for my DSL. In addition, sometimes my phone line would go out as well - no dial tone. Listen to your phone and check if you have a dial tone when the Internet connection drops out - they may be associated.

Dec 22, 2010 | 2wire (1000-400108-001) Router

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I have Comcast bundle service for my home that includes tv, phone and internet which is digital. Can I use the Sensaphone 400 with this digital system?

This model may not be used on a digital system. It can be used on a standard phone line only, only engineered to handle standard phone line with pulse or tone dialing. I hope this helps!

Sep 20, 2009 | Sensaphone Computers & Internet

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The magic jack is pluged into the phoneline directly

OK.. First of all, I am hoping you understand the basics of the MagicJack concept ?? Highspeed Internet connection on your PC, MagicJack plugged into your USB port, with a phone plugged into the other end of the MagicJack ? It requires High Speed, no dial up, and marginally works on my wireless Broadband due to atmospheric influences. It DOES work on my bluetooth wireless cell modem just based on the better speeds I get from the modem vs. my wireless Broadband.

1. If you have a Cable Modem or Wireless Broadband Dish for internet, follow the steps below.. IF you have DSL, skip to # 2.. if you have Dial-up skip to # 3,

I personally own wireless Broadband, so my ongoing experience is from here. I own a MagicJack for traveling and a Vonage line, for my house fax line service because the MagicJack is not strong enough, power wise, to push through my CAT/5 house, phone lines. Vonage does provide phone for the entire house, for the most part, cleanly, because Vonage uses a powered router to provide the final signal, which I then jumber over to a phone jack to connect into the house. It also requires that you disconnect your external phone lines, that would normally go back to the "Big Bad Phone Company". This can be done at the demarcation point, where your regular phone lines connect into a box, outside your house ? The internet I have, is in my shop, about 150' from the main house, Vonage's router power's the whole house, just fine.

2. With DSL, you will have good solid speeds, but you will still have the issue of, MagicJack, being too low in it's power source, because it comes from the USB port of your PC. You are basically going to be stuck with a single wireless or corded phone, for the MagicJack service. In this case, since the DSL is fed through the BBPC phone lines, you will not be able to 'pipe', even Vonage back through your house phone lines.

3. If you're on dialup, you're going to have poor service, out of the box.. you're just not going to be fast enough to be clean.

As an added note.. Your query for help is concerning.. again, high speed internet into your PC, MagicJack plugged into your PC's USB port, the phone plugs into the MagicJack's RJ-11 phone port.

Thank you for your time in these matters.


Toby White-Beebe
P.O. Box 474
Penryn, CA. 95663

(916) 300-9410 Cell
(916) 473-7409 Home Fax

2008 VA Certified NACI Low Risk Security Clearance
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2008 Dell Certified Lead Systems Expert - DCSE
1999 A+ Certified Service Technician

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1 Answer

Internet connection dies when phone rings

There are a number of tests you can perform to find the problem unhook all the phones in your house and then call to see if it still does it. If it doesnt it may be one of your phones. If it does check the wiring in the jacks and make sure the wires are not backwards in any of them. If they all appear to be fine there maybe a problem at the pole or box whichever the company has installed in your neighborhood. Once you have determined that none of the above is present its not your fault and the providing internet company should not charge you to come out and check the outside lines. It can be as simple as a little short in the wire especially if its underground.

You may also wanna locate the phone box on the outside of your home and see if it disconnects when connected to there.

The box Outside Should Look Like This

And You'll Need To Disconnect All Of The Lines From These Plugs And Then Plug Your Internet Directly Into One Of Them. This Will Disconnect All The Phone Lines In The House. Now Place A Call To Your Home Via Cell Phone Or Have A Friend Call And If It Doesn't Disconnect Your Internet The Problem Is In The House.
If It Still Does Its The Phone Company's Problem And You'll Need To Call Them To Fix The Problem.


If This Does Not %100 Solve Your Problem Let me Know And I Will Continue Further Trouble Shooting With You.
Michael Scott

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We have a number of phones in the house....none works. When the phone is picked up all you get is a buzzing sound

This could be any number of things here are a few ideas to help isolate the problem:
  1. Disconnect all phones from the wall jacks
  2. Connect a phone to each wall jack, one at a time and test. This will help you determine if one of the all jacks is bad. Use the same phone for testing each jack. If you have a phone that does not require AC power, use that phone to test. If the same phone works at every wall jack, one of your phones is bad. You can now test each phone alone until you find the bad phone.
  3. If after testing each wall jack, you still have buzzing on the line you will need to contact the telephone company to test the line coming into the house or apartment.
  4. If you live in a house and can access the "box" where the phone lines enter the house, there is usually a jack where you can plug the test phone into and check the lines BEFORE they enter your home.
  5. If you test at the entry box and your phone works, you have a problem with the wires in your home. If you still have the buzzing, it is probably a telephone company problem
Good Luck!

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1 Answer

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unless you are intending on using internet phones you will need to run new wire from the phone box ( on the outside of house) to each Room A and Room B. The general line is already run as I am assuming you already have 1 line in place.

Mar 11, 2008 | Lands Phones

4 Answers

Home telephone wiring

Your wiring could be a mess of splicing, jumpers, additions over the years. It's impossible to know (or to really be able to help you) without being there in person.

Typically, you just have to worry about the red and green wires. The black and yellow are for a second line. This is of course only if you have standard 2 pair wiring.

If any work has been done recently I would concentrate on that area. If just one jack is removed or a wire cut by mistake that could easily take out your entire house. Also, if the red and green wires are touching anywhere that would also cause a problem.

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