Question about Crock Pots & Slow Cookers

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I bought a (Counter Cook) model # WJ-5500E slow cooker. Used it 2 times and the insert cracked. Did not drop it or bang it with anything. What can I do about it?

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Posted on Jan 02, 2017

SOURCE: Rival sce500 5qt. slow cooker

My friend had the same problem and she called this number 1-888-777-0773 to report it and request a replacement and they were able to help. She did ask however why this has not been recalled and he said it is because she was the first one to report this problem.

Posted on Jan 17, 2008

SOURCE: Slow cooker turns on but doesn't cook

sounds daft but try changing the fuse in the plug. if this not the case could be the element and time for a new one!

Posted on Jun 26, 2008

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Ultrex Slowster 8 qt slow cooker 9 qt roaster Model 08393

Posted on Mar 28, 2009

  • 145 Answers

SOURCE: The crock insert of the KSC700 keeps cracking.

I would suggest calling Kitchenaid Customer Service. This may be an indication that the heating element is simply getting too hot, causing the ceramic insert to fracture.

I would suggest calling Kitchenaid Customer Service. They may replace the entire appliance for you under the 1 Year manufacturer's warranty.

Their toll free phone number is 1-800-541-6390.

Posted on Jul 08, 2009

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SOURCE: The crock insert for the KSC700 has cracked--I

Call Kitchenaid Customer Service. Under warranty, they will send a new insert out to you. They may even send a new insert out regardless of warranty for customer satisfaction. At the very worst, they will offer you a discounted pricing on a replacement insert. Their toll-free telephone number is:


Posted on Jul 28, 2009

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Della 12 Quart 1600-Watt Electric Pressure Cooker Multi-Functional Timer Slow Cook XL Part number: 048-GM-48261 Unable to get this cooker to slow cook.

it is possible that you have misunderstood the instructions
for a slow cooker you have low medium and high
press slow cook and on low and in 8 hours the food is cooked
I see from your statements that you expect the cooker to be set on slow cook but cook at a high temperature fast
if it says slow cook --9 hours and the temp is 125 degrees , have you waited 9 hours to see if it is cooked as the slow cooking process is by the gradual build up of heat in the container that is not expelled by radiation to the air
in a pressure cooker , that build up of heat also builds up pressure and so it cooks better
other solution--- if it is not right return it for a warranty refund or if out of warranty , junk it and get a different make

Mar 25, 2017 | Crock Pots & Slow Cookers

2 Answers

I have an all clad pressure cooker I need to know how long to cook a 5 pound pork roast for pork tocos

Hi Sharon! If you want the seasonings to get all thru the meat, I would cut it into about 6 pieces. Add your seasonings and cook it for 20 - 25 minutes. I have been cooking for 50 years and bought one of the electric digital pressure cookers. Liked it so much I bought another one. I made a pork roast about 2 weeks ago and I cooked mine for 25 minutes, It was so tender I could pull it apart with dinner forks. The seasonings I used were fresh diced onions ( 1 med) 2 cloves fresh garlic diced, salt and pepper to taste. Hope this helps.

Jan 24, 2016 | Crock Pots & Slow Cookers

1 Answer

I have inherited a west bend slow cooker model 84624 and dont have a manuel for it. I am concerned with the 300 watt is this normal? Or is that very low? I dont know how long to cook in this or amounts...

  • 1 Use setting 1 (warm #1) only to warm rolls and muffins. At 140 degrees Fahrenheit, this setting should not be used for cooking.
  • 2 Use setting 2 (warm #2) to keep cooked foods warm until they're ready to be served.
  • 3 Use settings 3, 4 and 5 (low, medium high) for cooking. The setting you choose determines the length of time the food will cook. A typical meal with meat and vegetables needs 7 to 10 hours to cook at the low or #3 setting, 4 to 6 hours at the medium or #4 setting, and 2 to 3 hours at the high or #5 setting.

  • All West Bend slow cooker models eventually simmer at the boiling point, or 212 degrees. The setting simply determines how quickly the cooker will reach that temperature.

    300 watt is not a huge consumption of electricity, depending of course on, how often, how long and how high temperature.


    Sep 28, 2011 | West Bend 84624

    1 Answer

    West bend slow cooker model 84386 can i use the insert to cook in oven safely?

    NO, these stoneware inserts are not meant for the high dry heat of conventional ovens. It will crack in the oven...use only in the crockpot!

    Aug 07, 2011 | West Bend 84496 6-Quart Slow Cooker

    1 Answer

    I can't set my slow cooker to high

    If the slow cooker will not change the display from 0 to 1 to 2 to 3 etc. when you press the "COOK TIME" button, then unplug the slow cooker. Hold both the COOK TIME and the ON/OFF buttons down and plug the slow cooker into the wall. Keep both buttons held in for a count of 10 then release them. The slow cooker should work correctly now.

    Dec 30, 2009 | CorningWare SC60 Slow Cooker

    1 Answer

    The crock insert for the KSC700 has cracked--I have only used the cooker about 4 times--have noticed that others have had the same problem--how likely is a new insert to crack? at the original price for...

    Call Kitchenaid Customer Service. Under warranty, they will send a new insert out to you. They may even send a new insert out regardless of warranty for customer satisfaction. At the very worst, they will offer you a discounted pricing on a replacement insert. Their toll-free telephone number is:


    Jul 25, 2009 | KitchenAid KSC700 7-Quart Slow Cooker

    1 Answer

    Lost Manual - not sure which is high or low

    Hi. I'm a Ronson Service Centre.

    I grabbled this blurb from a Ronson Slow Cooker Manual. Not the same model, but it has the same settings:

    On Setting 1 (Low) the Slow Cooker can operate all day and night if required.
    When set to 2 (High) it is very much like a covered pot on the stove. Foods will cook in ½ the time required for 1 (Low)
    When set to Auto, the Slow Cooker will cook on 2 until the food reaches a pre-set temperature, then switches to 1 and maintains a constant slow cooking temperature.
    “Auto” is the ideal setting for someone leaving the house for the whole day as most food will cook for 8-9 hours and be ready to serve when they return.

    Mar 15, 2009 | Crock Pots & Slow Cookers

    4 Answers

    This is ridiculous. I just want the manual for the corningware sc 60 slow cooker so I can print it out. Why all the runaround. This should be simple

    1. Turn off and unplug the slow cooker first.
    2. Plug it in, but (yes, I know this sounds crazy) DO NOT turn it on.
    3. Set your cook time and it will automatically set the temperature based on the cook time.

    he The magic number is 7. Anything set for less than 7 hours will be cooked on high. Selecting a time more than 7 hours will result in cooking on low. Once the cook time has expired the cooker will automatically switch itself to warm until you turn it off. Follow these steps and you should be able to enjoy your cooker again! I don't know who was in charge of this type of setup for programming but they should be demoted at least - no wonder there are so many questions online about this one. Sure hope this helps you!


    Nov 29, 2008 | CorningWare SC60 Slow Cooker

    5 Answers

    Rival SCC658 Smarl Pot Slow Cooker

    GOOGLE is your best friend!. Entering Rival, Slow cookker parts brought up dozens of authoorized parts sellers...including Rival

    Jan 25, 2008 | Rival SCC658-SS 6.5-Quart

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