My computer will not recognize my connection. It appears to be recharging, but it does not come on and will not play music. I have tried to reset my unit but there is no response. What can I do? I bought this unit directly from Creative back in January of this year.
Hi, I had the same problem with my Zen V Plus. I held the volume + button in and connected the Zen to the computer using the USB cable and the Zen came back to life ! Try it - it might just work like it did for me.
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What I did was turn OFF my zen C plus, and as soon as I turned it back ON, i held down the play/pause button, the back button, and the select button/joystick. this brought me to that menu that offers unloading the firmware and rebooting and so forth. I selected the first option, which scanned the player; then I rebooted it, and not only did my player read on my PC, but ALL my music came back too! It was sweetness in its form.
Hmmm when you plug it in to put music on it do you use the sync manager thing? thats what i use and sometimes it says theres no player connected even though there is, so i just keep plugging and unplugging until it works.. but then if that doesnt work i just go to "Zen v series media explorer" it like lets you upload music there too.. hope you find something that works!
here is a fix if your creative zen nano plus just hang on the creative logo when you turn your player on.
download, Creative ZEN Nano Plus firmware.
you can find it at the creative website, download section.
double click the file you just dl'ed, now make sure your
zen nano player is already connected to your pc when you run the file. it may take a bit of time before your pc can detect your zen nano be patient, a window prompt will soon appear asking if you want to update your firmware with the one youve just dl'ed.
now, dont worry if the firmware is the same as the one already
installed in your zen nano, just continue with the update.
you can also check the box in which there is the option of also formatting the drive. ( note: all files in your zen nano will be lost)
after the firmware is flashed you can now play and transfer files to your zen nano plus.