Question about Creative Labs ZEN V Plus MP3 Player

1 Answer

Zen V Plus Help Needed

My computer will not recognize my connection. It appears to be recharging, but it does not come on and will not play music. I have tried to reset my unit but there is no response. What can I do? I bought this unit directly from Creative back in January of this year.

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  • 4 more comments 
  • yourgal Jun 19, 2008

    Wont Charge or even turn on

  • Anonymous Jun 20, 2008

    my creative zen v plus wont turn on and my computer doesn't read it.

  • elkells Jun 26, 2008

    I have the same problem with my V plus 4GB MP3 player, it keeps freezing at the ZENvplus screen, my computer wont recognise it and it wont turn off unless i reset it, i cannot get past this screen no matter what i do, i have tried all the solutions posted! Does anyone have an email or contact number for Creative? They seem to be impossible to contact!

  • hahn101 Jun 27, 2008

    I plug it in and it charges, but the computer doesnt recognise it at all. so i cant do anything with it.

  • ashish2004 Jun 28, 2008

    i have creative zen v plus of 1GB and my player is not connecting with the software of zen v plus

    automatically my song has bean deleted but show full memory

  • america salinas May 11, 2010

    1. wont turn on

    2. dose'nt charge



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Hi, I had the same problem with my Zen V Plus. I held the volume + button in and connected the Zen to the computer using the USB cable and the Zen came back to life ! Try it - it might just work like it did for me.

Posted on Jun 23, 2008


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1 Answer

Hey im having an issue with my zen V plus mp3 player! When I plug it into my computer, the computer doesnt recognize the player and says it is not connected.

What I did was turn OFF my zen C plus, and as soon as I turned it back ON, i held down the play/pause button, the back button, and the select button/joystick. this brought me to that menu that offers unloading the firmware and rebooting and so forth. I selected the first option, which scanned the player; then I rebooted it, and not only did my player read on my PC, but ALL my music came back too! It was sweetness in its form.

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Zen v plus not recognized by media explorer

uninstall the driver and reinstall it by plugging the player back in.

Mar 28, 2009 | Creative Labs ZEN V Plus MP3 Player

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I guess it broke.
Try re-installing the firmware, it's worth a try.
If this doesn't work, it means the screen is dead..

you can get it fixed for free if it's still under warranty.

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Zen V Plus MP3 player is frozen,

Did you, by chance, recently upgrade Windows XP to Service Pack 3? It appears Microsoft may have trashed something that is needed in order to recognize the Zen V.

May 12, 2008 | Audio Players & Recorders

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Try to download the "fixer" from Creatives homepage.

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Mp3 music wont play... all other functions ok

Your Computer may not be recognising it.
If it came with an installation cd,i suggest you reinstall but back up your music on a memory stick or recordable cd.
I would also try using another usb port.

I Doubt its stopped playing because its been dropped on the floor as my best friend has one of these,and her one has been dropped in the bath,on the hard floor lots of times and still works

Hope I Helped You.
Good Luck With It.

Sophie x

Oct 26, 2007 | Creative Labs Zen Nano Plus MP3 Player

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Computer wont recognize mp3 player

Hmmm when you plug it in to put music on it do you use the sync manager thing? thats what i use and sometimes it says theres no player connected even though there is, so i just keep plugging and unplugging until it works.. but then if that doesnt work i just go to  "Zen v series media explorer" it like lets you upload music there too.. hope you find something that works! 

Oct 11, 2007 | Creative Labs ZEN V Plus MP3 Player

7 Answers

Creative Zen Nano Plus FROZEN!!!

here is a fix if your creative zen nano plus just hang on the creative logo when you turn your player on.
download, Creative ZEN Nano Plus firmware.
you can find it at the creative website, download section.
double click the file you just dl'ed, now make sure your
zen nano player is already connected to your pc when you run the file. it may take a bit of time before your pc can detect your zen nano be patient, a window prompt will soon appear asking if you want to update your firmware with the one youve just dl'ed.
now, dont worry if the firmware is the same as the one already
installed in your zen nano, just continue with the update.
you can also check the box in which there is the option of also formatting the drive. ( note: all files in your zen nano will be lost)
after the firmware is flashed you can now play and transfer files to your zen nano plus.

May 01, 2007 | Creative Labs Zen Nano Plus MP3 Player

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