Question about Westell Wirespeed VersaLink (A99-327W11-00) Router (A99327W1100)

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Westell 327w we keep losing connection. the dsl light will start blinking, and it kicks us off the internet. we have contacted verizon like 6 times about the same issue, but by the time we get someone on the phone, it starts working again. they run the test and everything comes back "fine". it will lose conection for a minute or two, then it comes back up, so of course when they run the test, everything is "fine". they even sent a tech out, but he could not solve it either, he said to call if it does it again, but of course by the time he would arrive, it is working just fine.

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  • klcoreo Jun 19, 2008

    We have the EXACT same problem with intermittent dsl service. DSL light flashes and service can be down from l minute to 2 or more hours. Of course when you call the service department by the time they get around to testing it, dsl is back up and running and they say there is no problem.

  • dmdavis Jul 06, 2008

    Verizon Service, Westell 327W modem. The DSL and Internet light (far right) keep blinking and the modem continually gets disconnected. I call and they test line saying they don't find any problems. It's been going on now for about 3 months and it's getting worse. I've shut the modem down and re-started. Doesn't do anything to change the problem.

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I'm having the same problem that I was at first attributing it to my telephone problems. But then I realized I couldn't contact the modem either during this time. I had been unplugging it for 10 seconds or so and when I plug it back in, it's fine. It's sounding like a modem problem. It's happening intermittently right now... about every few hours or so. So I'm probably going to look for another modem. Not a Westell tho..I've been hearing bad things about them.

Posted on Jun 18, 2008

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1 Answer

I have Verizon DSL service on my Westell 327w. It


whenever the connection drops, is the DSL light blinking?
because, it is just normal for the E1 light to blink, but the DSL light should be solid at all times.

It can be a possible issue with the cable or the LAN card, but you still need to have your line checked by Verizon to make sure that it is not a modem or a network issue.

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Your problem definitely sounds like an intermittent connection problem. It can either be one of two things. #1. You have a defective modem, or #2 It's a network problem. I will definitely go with #2. Here's the thing. The problem you have is very very very common not only to Verizon DSL customers, but also to other Internet Service Providers as well. The best way to fix the problem is to understand what's causing the problem. There are two types of intermittent connection problems. The first is Intermittent Sync. You'll know if you have this problem because the DSL light will be blinking everytime you get kicked out. That means there's no internet connection, The modem cannot detect and establish a connection with the Central Office. The second is Intermittent route (which I know is you're problem), The DSL light is steady, but the Internet light almost always turns OFF or turns RED. The only way to fix this problem is to coordinate with Verizon. The reason is because the problem is outside your house. The long cable lines, the drop wire, the cables that passes through from the Central Office to your House can all be damaged, If that's the case, then a technician is required to go out and fix the problem. Don't worry about calling Verizon, this is a network problem and you won't be charge for anything. I know losing internet connection is very frustrating. Give your ISP a chance, they will definitely fix the problem if you give them the opportunity to do so.

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Your dsl line stays the same. you're only changing your dsl equipment.

if you are not able to go online using the 327w, you might need to have it configured depending on the type of connection that you have. if you are using PPPoE (which means you enter a username and password on the modem to connect to verizon) you need your 327w configured for pppoe. but if you are using DHCP connection, any modem or routers should be plug and play.

Most verizon customers from the west coast uses DHCP while those on the east coast uses PPPoE.

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Ok right I love these issues. Here we go!! First I want you to determine if this is a no sync issue or if this is a no route issue. Know this is the difference between working with Verizon or working with Verizon On-Line. If you have a sync issue which means the DSL light is off or blinking, this would be a Verizon proper issue and is easy to have fixed, however if the DSL light is on and the internet light is off this means that you have not received a PPPoE derived address and thus while you have DSL (Digital Subcriber Line) sync you do not have connectivity to a gateway router to route you to the Internet. I want you to log into you DSL modem (http://192.168.1.1) then using your login ID and Password the one you configured for the Router not Internet access. And the go to the screen that show your DSL connectivity see if it is up or down *Remember DSL refers to the layer 1 connectivity, and PPPOE refers to the layer 2 connectivity". If the DSL light is on this meaans that you have to call verizon and say "My DSL light is on, but I am not getting an IP address which means my layer 1 connectivity is working, but my layer 2 PPPOE connectivity did not provide the platform for my layer 3 level to be built". so this now becomes a task of troubleshooting the layer 2 systems (PPPOE server, and IP Address delivery systems, and Redback SMS). Instead of a half hour of "is your modem plugged in". If your DSL light is off then your layer 1 systems are not working this could be anything from your modem to the ASAM ( ATM Subscriber Access Multiplexer ) system or DSLAM (Digital subscriber Line Access Multiplexer). In any case if the DSL light is off they just have to figure out why. This can be done at the central office by disconnceting your cable and pair and trying to sync up at the vertical shelf (Ca/Pr) or at the split bank. If they sync up the problem is outside, if they do not sync up the problem is inside the CO either at the Split bank or the DSL OE block. If the problem is in the CO they will fine and fix it. If the problem is outside, what you can do to expedite things is to take your DSL modem to the NID (Network Interface device) and connect to the phone line that has DSL on it and try to sync up there. If you can sync up the problem is inside of your house, if you can not sync up the problem is outside of your house prior to the NID and thus is verizon's responsibility. I hope this helps.

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