a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Check the Windows Device ManagerDevice
Manager is a Windows program that displays hardware devices installed
on your computer that are currently recognized by Windows. If
functioning properly, each piece of hardware has a corresponding entry
in the Device Manager. If a piece of hardware is not listed, then there
is a problem. There can be a variety of reasons, ranging from the
easy-to-fix (such as missing or corrupted device drivers) to the more
serious (such as broken or malfunctioning hardware).If
your drive does not appear in Windows Explorer or there is no response
from the operating system when you insert a disc, then you should check
for an entry in Device Manager. This indicates whether there is a
problem or not, and sets the stage for subsequent troubleshooting
actions.To verify that the optical drive is listed in the Device Manager:
Remove any discs that may be present from the disk drive.
, type device
into the search field, and then select Device Manager
from the list.
In the Device Manager window, expand the DVD/CD-ROM drives
There should be a name listed for each installed drive.If the drive is not listed or the DVD/CD-ROM drives
entry does not exist and you have verified that it is listed in the BIOS
, continue to the next troubleshooting item. reinstall the default device driversDevice
drivers are software processes that allow Windows to use the computers
hardware components. If the device driver fails or becomes corrupted,
then Windows cannot properly communicate with the drive; in fact, it
may not even recognize that the drive is connected at all.
common source of disk drive problems is that the correct device driver
may have been inadvertently replaced with an incompatible one (for
example, a generic driver for optical disk drives mistakenly installed
by a third-party DVD burning program). In most cases, device driver
problems like these can be resolved by reinstalling the default drivers
and then installing any driver updates provided by HP. To reinstall the default device drivers:
, right-click Computer
, and then select Properties
In the System pane, click Device Manager
link. If prompted, allow the computer to access the Device Manager.
In Device Manager, click the plus sign
(in Vista) or the arrow
(in Windows 7) next to the type of driver you want to uninstall and
reinstall (for example., Modems, DVD/CD-ROMs, and so on), unless a minus
sign (-) is already showing.
Right-click each listed driver one at a time and click Uninstall
. When prompted, confirm that you want to uninstall the selected drivers. Do not restart the PC In the Device Manager pane, select any listed device and click the Scan for hardware changes
button (near the top). Windows scans your system for hardware and installs default drivers for anything that requires drivers.
Open Device Manager and verify that your device drivers are listed once again.
After the device drivers have been reinstalled and appear in Device Manager, try running your program again. NOTE:Some
devices may require your computer to restart. Windows will notify you
when restarting is necessary. Save all open files and allow the computer
If reinstalling the default drivers does not correct the problem, continue to the next troubleshooting item.
Click start control panel administrive tools computer
management device manager scroll to cd/dvd rom drives right click properties
then properties again then tick enable cddigital cd audio for this cd rom device also scroll to dvd regions select
the no _ for your specific area If this does not fix the
problem you might try you might have to
physically unplug the leads for this cd-rom then plug them back in this
should activate the found new hardware wizard you might have to uninstall
then restart your computer then reinstall your DVD/CD or uninstall the driver then reinstall for this
device click start control panel
admistrive tools,computer management,device manager scroll down cd dvd rom
drives right click you will see options to update driver,roll back
driver,or select properties general
troubleshoot, select driver click to reinstall drivers click update
driver or uninstall then reinstall hope this helps
your drivers may have been corrupted or you might have a virus run your antivrus program you might have to physically unplug the leads for this cd-rom then plug them back in this should activate the found new hardware wizard or you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device click start control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives right click you will see options to update driver,roll back driver,or select properties you will have options under general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall
make sure that the cd rom is getting enough power test all leads that are attached to the cd rom including electical extensions and make sure they have a secure connection or just replace them there might bebad/faulty or your drivers may have been corrupted or you might have a virus run your antivrus program you might have to physically unplug the leads for this cd rom then plug them back in this will activate found new hardware wizard or you might have to uninstall then reinstall your cd rom or uninstall the driver then reinstall for this device control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives right click you can you can update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall
Yes it is possible to reinstall without the disc... Use the following link and reinstall the OS without disc
Remove and reinstall all USB controllers
To remove and reinstall all USB controllers, follow these steps:
Click Start, click Run, type sysdm.cpl in the Open box, and then click OK.
Click the Hardware tab.
Click the Device Manager button.
Expand Universal Serial Bus controllers.
Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
Restart the computer, and then reinstall the USB controllers.
Plug in the removable USB storage device, and then test to make sure that the issue is resolved.
1. Make sure you use DVD's in good condition. 2. Reinstall the driver..( right click My Computer->properties->Hardware tab -> Device manager-> DVD rom-> right click Uninstall and again install using Dvd rom driver cd) 3. Clean The Drive lens using Dvd lens cleaner disc kit available in maket. 4. Removing DVD rom. opening it up manually and cleaning the lens with cotton( this tedious for novice users.. instead give it to servicing shop)