I have amotorola dual tuner dvr/ hd capable from suddenlink cable. the remote will not pull up the guide or the menu nor will it do it from the box itself. it will change the channels and i have tried unplugging box for 20 secs to 5 mins and still nothing. has anyone had this problem and if so how do you fix it?

Contact your video provider. They will probably replace the unit if there is a hardware failure. If they don't, you might get help from
ARRIS for Consumers .

Mark
Motorola Support

The TV requires two inputs to use the PIP function. Your setup box Has multiple outputs, but the same picture comes out of all of them. The only way you can use PIP in your TV is to split the signal and connect it to both the set-top box and the TV. However; you will not receive the additional channels that the setup box picks up unless you use 2.

Some set top boxes already have PIP built in. If it does you can view a PIP display even if your TV does not have that feature. Because the cable box has 2 tuners built in they are designed to do two different things at one time. If yours has PIP capability they will proudly and prominently tell you about it in the instruction manual..

Set-up (Programming) procedure is too much to type in here, and is not practical and it will differ brand-to-brand remote controls. If you wish to get more; check the sites linked here. The site has set-up code list & set-up procedure to many popular brand remote controls. The site has general set-up codes to check with TVs and other devices are given, in the order of the 'device's brand name list' in alphabetical order. Set-up code list to many brand remote controls also is given. Pull up older posts. Search the sites by type in the brand name to your device in its search box at the top right part of the display window. It will help you to find the document easily.
http://homenol.blogspot.com/
http://remotesearch.blogspot.com/
http://electronicshelponline.blogspot.com/
http://electrohelponline.blogspot.com/
Programming Notes
• If your device does not respond to the remote after trying all codes listed or your brand is not listed in the code list, use the Auto Code Search method to program your remote.
• Sometimes the first code that "works" with your device may operate only a few functions of your device. There may be another code in the code list that performs more functions. Try other codes from the code list for more functionality.
This is a trial and error procedure; and quiet time consuming. You might have to check different codes said for your device.
Search the site by type in the "brand name" to your device; to which you want set-up codes; in the "Search box at the top right of the display window" to get gathered related posts.

Hi my name is Mike Houston a Social Media Representative at DISH. With our Duo SD 625 DVR, it cannot receive HD signal, there will need to be an upgrade to our HD duo DVR systems. If you have any further questions about our DISH equipment please e-mail me at; michael.houston@dish.com

you have to contact your cable supplier. You only have access to do this on one tv. it usually costs extra to have the feature on more than one TV.

Try this set up-

Use an RCA audio/video cable for this set up (Yellow/Red/White).

Connect from the Video out (Yellow) connection on the back of the cable box to the Video in on the back of the DVR.

Connect the audio (Red/White) cables from audio out connection on the back of the cable box to the "Audio in" on the back of the DVR.

This should still get you a decent picture but not a true HD picture for your recordings.

When you set the timer to record set it to record either E1 or E2 depending on which input you connected the cable box to and ensure that the cable box is tuned to the channel you wish to record.

*** NOTE: If you keep the HDMI cable connected as you have for the cable box and watch normal TV through the HDMI input on the TV you will get HD programming for your general viewing but still have the option to record with the DVR at a lower quality. ***

Good Luck and please rate this solution....

Closed caption is an extra for the TV tuner you have it may not be on the set for HD ie: your set is now recieveing it's picture from the cable box and not your TV tuner probab;y by scart or SVHS cable , and the equipment you have may not have Closed Caption capability check with your network supplier ..... Regards Vortash

PS will it work if you go back to normal tv I think it might .? and if it does case proved ..

for the dual tuner, if you are unsure what this is... please look at the back of the satellite box and see if you have 2 sat in cables. if you do, then you need to reprogram your satellite. if you do not have 2 sat in cables then you would need to contact dtv to get this installed.

COMP 1 and 2 are for 480i/p sources. Hook it to the 1080i capable on the back. Also make sure the HD DVR is outputting 1080i not 720p. The Mits can not disply 720p and will show a scrambled screen if you try to.

If you have the Suddenlink remote and the DVR box you can turn captions on or off by accessing a technical menu. To do this, press POWER and Menu buttons together (menu 2 times) to bring up a special menu. Select Closed Captions. On the popup menu select closed captions and using Select button change to OFF or ON as you wish. The trick is to get the menu to come up. Timing of pressing the two buttons is frustrating and it may take a few times befotre you get the special menu.