Question about Office Equipment & Supplies
The first thing you want to do is check to make sure the scanner driver is installed properly and working.
If you are running Windows XP or Vista; go to Start Menu \ Control Panel \ Scanners and Cameras
NOTE: For Vista user you must select "classic view" in control panel to see scanners an cameras.
For Windows 7; go to your Start Menu, in the "search programs and files" section (found below "all programs") type in "scan". You will see a result for View Scanners and Cameras.
Now you should see the HP scanner here. If it is not here then you need to reinstall because the scanner was not installed properly. If the scanner is here, right click on it and select Properties. (For Windows 7 you do not have to right click, you will see Properties at the bottom of the window).
In the properties select "test scanner". If this test fails, the driver is not working and you should uninstall and reinstall the HP.
If this test works then the driver is properly installed. HP should have provided you with some sort of scanning software, try scanning using that. You can also try scanning using Windows Fax and scan (for windows 7), Windows Photo Gallery (Windows Vista) or the Windows Scan wizard (Windows XP).
Posted on Nov 07, 2010
I had a scanning problem with my HP B210 printer. I noticed that when I ran the HP Scan Diagnostic Utility, the IP address that it listed was wrong.
So I manually set the IP address on the B210 (Setup> Wireless> Wireless Setting> IP Settings) to match what the HP Scan Diagnostic Utility showed, and my wireless scanning problem went away.
Posted on Apr 30, 2011
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Posted on Jan 02, 2017
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