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I have just bought a HP Photosmart plus B210 printer. I have installed it ok and it is wireless connected. everything seems ok for printing but when I try to scan to Paint shop Pro 7 or from Word 2003 it says there is an error. I have tried the HP help site but it is of no help. It ask me to type in my serial number (I have registered the printer) but I just get a window that says "please put in a valid number" The software that comes with it has a programme that opens up to help with certains tasks. It says I have to activate the scanner which I have done. But the other item on scanning just won't open. Can anyone help please

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Hello Carol,

The first thing you want to do is check to make sure the scanner driver is installed properly and working.

If you are running Windows XP or Vista; go to Start Menu \ Control Panel \ Scanners and Cameras
NOTE: For Vista user you must select "classic view" in control panel to see scanners an cameras.

For Windows 7; go to your Start Menu, in the "search programs and files" section (found below "all programs") type in "scan". You will see a result for View Scanners and Cameras.

Now you should see the HP scanner here. If it is not here then you need to reinstall because the scanner was not installed properly. If the scanner is here, right click on it and select Properties. (For Windows 7 you do not have to right click, you will see Properties at the bottom of the window).

In the properties select "test scanner". If this test fails, the driver is not working and you should uninstall and reinstall the HP.

If this test works then the driver is properly installed. HP should have provided you with some sort of scanning software, try scanning using that. You can also try scanning using Windows Fax and scan (for windows 7), Windows Photo Gallery (Windows Vista) or the Windows Scan wizard (Windows XP).

Thanks,

Pat

Posted on Nov 07, 2010

  • Patrick Wolthausen
    Patrick Wolthausen Nov 07, 2010

    I forgot to mention, since the scanner is on a wireless network, you might have to set the driver to the same IP address as your printer.

    What this means is the following: If the test scan fails, go to "network settings" and set the device to IP address rather then node name. You should be able to get the IP address of your printer from the printer itself in the menu options or you can get it from your router.

    Thanks,

  • DocBog Dec 07, 2010

    I have a new Dell Inspiron running Windows 7 and HP b210a printer. Using Windows Photo Viewer trying to print a 4x6 photo on photo paper...... Every thing looks good on PC screens, selecting proper paper and photo paper tray......however printer never selects proper paper and prints on regular paper.

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I had a scanning problem with my HP B210 printer. I noticed that when I ran the HP Scan Diagnostic Utility, the IP address that it listed was wrong.

So I manually set the IP address on the B210 (Setup> Wireless> Wireless Setting> IP Settings) to match what the HP Scan Diagnostic Utility showed, and my wireless scanning problem went away.

Posted on Apr 30, 2011

  • rtnjc Jun 30, 2011

    I was having trouble with scan on windows 7 - Dell Inspiron. Runnin the HP Home Network Diagnostic Utility helped me identify a VPN firewall that was enabled but not visible anywhere else. As soon as I disabled the firewall, the scan functioned properly.

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