Question about Maxtor Personal Storage 3100 (M01E100) 100 GB Hard Drive

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Maxtor 3100 configured (USB) with Windows Vista will not work.

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Hello.

There are various levels of USB (1.0, 1.1 2.0). It appears that USB 2.0 doesn't recognize the external hard drive but the older USB hub does. I suspect that you have the newer 2.0.

To determine if your computer has a USB 2.0 port (You must be logged on as an administrator to perform these steps):

Open Device Manager by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager.‌ If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Double-click Universal Serial Bus controllers.

If the word Enhanced is included in any of the listed controllers, your computer has USB 2.0 controller drivers installed.

Try the Maxtor drive with another computer that has the USB 1.0 or 1.1 ports. If it still doesn't work, the USB interface in the enclosure is defective and you need to return/exchange it.

Hope this helps.

Posted on Nov 07, 2010

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