Question about Western Digital Passport 160GB External USB 2.0 Hard Drive - Black
The Passport has four major components:
* the USB cable
* the power-adapter
* the disk-drive inside the enclosure
* the USB-to-disk-drive adapter inside the enclosure.
One of these components has failed.
Try a different USB cable.
Try connecting to a different USB port on your computer.
Try connecting to a USB port on a different computer.
Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.
Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.
Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.
Get the part-number and serial-number from the label on your disk-drive, and access the W.D. web-site, and use "check warranty status", to see if W.D. will replace the Passport, at minimal cost to you.
Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.
Posted on Nov 07, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jul 29, 2011 | Seagate Barracuda 7200.10 500 GB SATA Hard...
May 29, 2011 | Computers & Internet
May 08, 2010 | Sony Cyber-shot DSC-W80 Digital Camera
Jun 22, 2009 | Samsung (MP0804H) 80 GB Hard Drive
Jun 20, 2009 | Gateway Computers & Internet
May 07, 2009 | SimpleTech 250GB USB2.0 7200 RPM External...
Feb 07, 2009 | Toshiba Satellite A135 Notebook
Oct 27, 2008 | Seagate Internal Hard Drives: ST3160021A...
Mar 13, 2008 | Sony Playstation 3 (PS3) Console
152 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: