Question about Western Digital Passport 160GB External USB 2.0 Hard Drive - Black
The Passport has four major components:
* the USB cable
* the power-adapter
* the disk-drive inside the enclosure
* the USB-to-disk-drive adapter inside the enclosure.
One of these components has failed.
Try a different USB cable.
Try connecting to a different USB port on your computer.
Try connecting to a USB port on a different computer.
Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.
Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.
Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.
Get the part-number and serial-number from the label on your disk-drive, and access the W.D. web-site, and use "check warranty status", to see if W.D. will replace the Passport, at minimal cost to you.
Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.
Posted on Nov 07, 2010
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Tips for a great answer:
Jul 29, 2011 | Seagate Barracuda 7200.10 500 GB SATA Hard...
May 29, 2011 | Computers & Internet
May 08, 2010 | Sony Cyber-shot DSC-W80 Digital Camera
Jun 22, 2009 | Samsung (MP0804H) 80 GB Hard Drive
Jun 20, 2009 | Gateway Computers & Internet
May 07, 2009 | SimpleTech 250GB USB2.0 7200 RPM External...
Feb 07, 2009 | Toshiba Satellite A135 Notebook
Oct 27, 2008 | Seagate Internal Hard Drives: ST3160021A...
Mar 13, 2008 | Sony Playstation 3 (PS3) Console
153 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: