Question about Broan-NuTone VX475 Bagged Central System Vacuum
This is a very common problem.
If the unit is less than 5 years old and you have your bill of sale it will be covered by warranty. Although one of my customers said that there is a recall on the motor in this unit. That is totally unverified. However, if it is still under warranty, contacting broan/nutone will give you the closest warranty depot, or they may just deal with you directly.
I do recommend that both the motor and the PC board inside be changed.
Posted on Nov 09, 2010
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Posted on Jan 02, 2017
SOURCE: Nutone central vac vx550
It's a known problem. I bought my vx550 last year in July and it stopped working this year in May. On for 5 minutes, shut down, can't run for a few hours, runs for another five minutes, etc. I called the Nutone customer service department and they exchanged the unit for a new one, cross shipped, via UPS. Mine was still under warranty though. It has to do with some defective thermostat or controller in the electronics of the vacuum.
Posted on Sep 12, 2008
SOURCE: nutone vx550 vac problem
I will say Nutone was very helpful and completely resolved my issue by shipping a new unit and throwing in a few extras for my troubles. It's really refreshing to find a company that still values customer service. They've earned my business for future needs, not something i can say for most companies I've had problems with.
Posted on Oct 14, 2008
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