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Re: nikon L11 lens error
Hey meghanB, One thing you could try is placing the camera on a flat surface with the lens pointed upwards and press and hold the shutter button, while doing this turn the camera on. When you do this the camera should try to focus which sometimes will force the lens back on track. If this doesn't work you should have it looked at by an authorized service technician. You could bring it to a Geek Squad® precinct in a Best Buy™ store and they can send it out to be looked at. I hope this helps! Sincerely, Allan Go Ahead. Use Us.
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Did it drop? sounds like the motor is trying to move the lens as you need, but the lens has come out of its tracking. If there is no outside damage and you still have warranty left, you should get it replaced, otherwise it means opening it to place the lens back on its tracking, but this can be tricky.
There are known issues with the lens on this camera, but it's also only
a $100 digital camera. Most of the time if you call customer support
they will replace it without question; in my case, after much
complaining and moaning they even agreed to do it outside of the
warranty. It is a design flaw, they DO KNOW it's an issue, and talking
to sales people at stores I believe they get a lot of them back.
I just wrote a warning about these "telescoping lens" cameras, You need to get the lens back on track. maybe steady pressure, applied to the back of the camera with the lens on a towel on a table to ensure it remains parallel to the camera body.