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I have a lexmark 2580, I keep getting 'unsupported cartridge' message, and one of the lights on the printer is constantly blinking. I have brand new lexmark cartidges installed.

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Problem Unsupported Cartridge; Error: "Unsupported cartridge"; Incompatible cartridge error; Incompatible cartridge in the printer; Cartridge not recognized Solution What you will see
When a cartridge is inserted, an Unsupported Cartridge error message is displayed on the printer operator panel.
Affected printers
This issue affects printers sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. NOTE: The cartridges for these printers are sold exclusively in these stores or on their websites.
Explanation
The printers listed in the table below are compatible with a #2 cartridge (in single cartridge printers) or a combination of #2 and #3 cartridges (in two-cartridge printers). They do not support the standard color 28A 35, and Mono 29A 34 ink cartridges. If the standard color 28A 35 or Mono 29A 34 ink cartridges are used in these printers, they will fail to print and the printer will post an Unsupported Cartridge error message.
Solution
Lexmark recommends using either a #2 cartridge for single-cartridge printers or a combination of #2 and #3 cartridges in two-cartridge printers.

Cartridge compatibility chart

NOTE: These printers are sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. The cartridges for these printers are sold exclusively in these stores or on their websites.
Item Printer #2 Color Cartridge #3 Mono Cartridge #31 Photo Cartridge 1 Lexmark Z738 Yes ... ... 2 Lexmark Z1380 Yes Yes Yes 3 Lexmark Z1480 Yes Yes ... 4 Lexmark X2480 Yes ... ... 5 Lexmark X2580 Yes Yes Yes 6 Lexmark X3480 Yes ... ... 7 Lexmark X3580 Yes Yes Yes 8 Lexmark X4580 Yes Yes Yes

Posted on Nov 07, 2010

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1 Answer

Error message: black cartridge unsupported


Make sure that your printer firmware is updated. Please visit the Lexmark website to download and install the Lexmark Firmware Update. Select your corresponding model to start the download.
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ok, i called lexmark and finally figured out the problem so many people are having with the unsupported cartridge error. it seems there are a few different varieties of 2500 series printers. mine for example is a 2500, came with a 2500 series user manual, but is actually considered a 2580! this is huge for the ink cartridge- as a 2580 is the only version that takes number 2 and number 3 cartridges. i switched from the 28 and 29 cartridges that the manual said to use and the box said was compatible for and put the 2 and 3 cartridges in, and it worked fine. i complained to lexmark that the manual is deciving and costing people money. she offered to send me the right cartridges free of charge. i hope this helps some of you!<br />

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Message signals that the right cartridge is not correctly recognized.
May have several causes:
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You use the correct cartridge but it is not recognized correctly. Try to clean the contacts on the cartridge and the printer with a soft towel or cloth.
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If you receive an error message that tells you that you have an unsupported cartridge, then you need to remove the cartridge. After installing the appropriate type of ink cartridge you should no longer receive the error message and you can then perform a print test.
Instruction on how avoid unsupprted cartridge message.
  1. Lift up the scanner unit (with the power on). The printer cartridge carrier will move to the top of the printer into the loading position.
  2. Press down on the lever above the cartridge and then raise the cartridge lid. Remove the cartridge and make sure the cartridge supports no more than four colors (cyan, yellow, magenta and black) and a speed of 22 parts per notation.
  3. Insert the compatible ink cartridge into the carrier and then lower the cartridge lid. Close the scanner unit, then make sure plain white paper is inserted into the paper loader.
  4. Press the "OK" button on the control panel and the unsupported cartridge message should be gone. Press the "Select" button and a test alignment page will print.

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99% of the time, the cartridge is defective. Try another cartridge, even if the one giving you the error is new. If the other cartridge works, then return the new one to the manufacturer as defective.

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