Question about Jenn-Air JCD2389G Side by Side Refrigerator

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Re: Refrigator will not stay cold

We have replaced the heater coil in the freezer side twice but we still have to defrost it as it gets frozen up and will not allow the refrigarator side to not cool. The freezer side works great, but we have to use a hair dryer to defrost the coils in the freezer so that the other side will get cold. What could be making the coils freeze up and not circulate the cool air over to the refrig side. The model number is JSD2789AES - Jenn Air I picked the one at the bottom just to make this go through. Thanks Jackie :)

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  • lam46571 Jun 17, 2008

    We have the same problem with our jenn-air JSD2789GE. It's very frustrating cause this was not a cheap fridge! Any help would be greatly appreciated.

  • adomeyko Jun 19, 2008

    Refrigerator side stopped cooling about 3 weeks ago, then freezer side stopped cooling (+-30 deg at max setting). Did not apear to have frost in rear. Tech was angry when he came because I had turned fridg off and he could not check temps (how was I supposed to know!). He replaced circuit brd in fridge and freezer seems to be cooling again, but refrigerator side does not. I am getting really frustrated since this is 4th time they have had to come for something (ice maker twice, loud rattling noise in refrigerator side???, now this). The thing is, they never seem to find anything wrong, and replace parts 'just in case'. Do these guys really know what they are doing? Bottom line, this thing is a piece of junk!!



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Defrost problems are caused by 3 things
bad: 1) defrost timer/ timer board 2) defrost heater (in freezer) or burnt wire going to the heater 3) bi-metal thermostat (round metal piece attached to the coils with     at least 2 wires going to it)
a good technician can test components without the machine running. all you need is a simple $5 meter any tech that gets angry, show him/her the door!

Posted on Jun 28, 2008


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Okay if not the coils inside the freezer section behind the panel that covers the coils is where the ice is located? I don't know of any other coils inside the freezer? Did you confirm that compressor itself is running? Not just the fan and clarify again the location of the ice.If you have frost on the freezer coil, you probably have a defrost problem. Your freezer should go into a defrost cycle about twice a day. When this happens the compressor and fans shut off and a defrost heater in the freezer coil will turn on heating away the ice. This usually last 10 - 20 minutes. If the defrost coil doesn't defrost it will become a solid block of ice and this will inturn block the air from blowing into your refrigerator compartment. There are several things that can go wrong with the defrost cycle such as the defrost timer, defrost heater, or the defrost termination thermostat.After defrosting the coils with a hair dryer, they have not frozen up again in several days. I did notice that the air diffuser in the refrigerator side does not seem to open by itself. It is not broken physically. If I open the luevers manually, eventually they will close and not reopen.


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