We have replaced the heater coil in the freezer side twice but we still have to defrost it as it gets frozen up and will not allow the refrigarator side to not cool. The freezer side works great, but we have to use a hair dryer to defrost the coils in the freezer so that the other side will get cold. What could be making the coils freeze up and not circulate the cool air over to the refrig side. The model number is JSD2789AES - Jenn Air I picked the one at the bottom just to make this go through. Thanks Jackie :)
Defrost problems are caused by 3 things
bad:
1) defrost timer/ timer board
2) defrost heater (in freezer) or burnt wire going to the heater
3) bi-metal thermostat (round metal piece attached to the coils with at least 2 wires going to it)
a good technician can test components without the machine running. all you need is a simple $5 meter
any tech that gets angry, show him/her the door!
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We have the same problem with our jenn-air JSD2789GE. It's very frustrating cause this was not a cheap fridge! Any help would be greatly appreciated.
Refrigerator side stopped cooling about 3 weeks ago, then freezer side stopped cooling (+-30 deg at max setting). Did not apear to have frost in rear. Tech was angry when he came because I had turned fridg off and he could not check temps (how was I supposed to know!). He replaced circuit brd in fridge and freezer seems to be cooling again, but refrigerator side does not. I am getting really frustrated since this is 4th time they have had to come for something (ice maker twice, loud rattling noise in refrigerator side???, now this). The thing is, they never seem to find anything wrong, and replace parts 'just in case'. Do these guys really know what they are doing? Bottom line, this thing is a piece of junk!!
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