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My acer crystal eye webcam stopped working - Acer Aspire One PC Notebook

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Hi! As a first course of action please reinstall the motherboard and webcam driver. This will surely resolve the problem. Hope this helps and thank you for using FixYa!

Posted on Nov 07, 2010

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Posted on Jan 02, 2017

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Hello,

You can download the drivers and software to use your webcamera from here.

http://download.cnet.com/Acer-Crystal-Eye-webcam/3000-2110_4-188685.html

Let me know if that works for you.

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Webcam


If you go to your start menu, look for a programme called 'acer crystal eye webcam' and that will bring up your webcam programme.
It is not in the folder 'Acer crystal eye webcam' though, just 'Crystal eye webcam'.

start \ all programmes \ Crystal Eye Webcam \ Crystal Eye Webcam.

If this proves fruitless, type webcam into the search option at the bottom of your start menu and look for the crystal eye webcam.

If these do not work, then look in your control panel to make sure it is installed. If not, contact company, they have a good customer service standard (from my experience)

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I had the same problem with the Extensa 5420-5687 as well, I went to the device manager and found my crystal eye webcam (there was a yellow exclaimation point on it) I tried to update the driver software by having it search automatically for the software, but it just said that it was up to date...that still didnt fix my problem. So i tried browsing my computer for the driver. I picked "let me pick from a list of drivers on my computer" I then clicked on "Acer crystal eye webcam" then i hit next, it then installed the updated driver. After that my webcam worked again!

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