Question about Nova Development Print Artist Version 22 Platinum Edition

1 Answer

Boot Up error message

When I try to boot up Print Artist Platinum Edition Version 22, I get a message that says, an unexpected error has occured and the program has to shut dowm. I can never get it to boot up.
The error sig:
AppName:printartist.exe
AppVer 22.0.0.30 ModName: Kernel32.dll
ModVer:5.1.2600.5512 Offset: 00012aeb

Can anyone help? 6/15/2008

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  • 5 more comments 
  • chicagolittl Aug 12, 2008

    I click on my icon of Print Artist Platinum Version 22 & it tries to open. I get an error message saying it detecting a problem & is shutting down. Sorry for the inconvienence. The program then shuts down & I can not use it at all.

  • Anonymous Aug 23, 2008

    PA Platinum 22 installs fine but will not run. Windows wants to send a error message saying the program encountered an unexpected problem and has to shut down. I have ininstalled and reinstalled but to no avail. I called Nova and they suspect it has something to do with Windows XP service pack 3 but they do not yet have a fix. And, they could offer me no other advice.

  • Anonymous Aug 23, 2008

    PA Platinum 22 installs fine but will not run. Windows wants to send a error message saying the program encountered an unexpected problem and has to shut down. I have ininstalled and reinstalled but to no avail. I called Nova and they suspect it has something to do with Windows XP service pack 3 but they do not yet have a fix. And, they could offer me no other advice.

  • Anonymous Oct 17, 2008

    I get the same boot up error.

    i have removed ans reinstalled it and still doesn't work same error.

    it is a shame you pay $50.00 for something and it won't work and the company has no idea how to fix it.

  • PBJeepGirl Dec 09, 2008

    I just purchased this two days ago and still have not been able to get it to work. Frustrating for sure...Same error message too. Hard to believe they don't have a fix for this problem. It's been going on long enough.
    Well Good Luck everyone! Hopefully someone will know something soon!


  • Anonymous May 18, 2009

    I get the message that " Windows has encountered an error amd must close the program. Do I want to send an error report?

  • naturespirit May 18, 2009

    When opening the program it says that " Windows has encountered a problem and must close the program. Do I want to send an error report?" I uninstalled and reinstalled with no change. I loaded it on another computer I have and the same thing happened.

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I have the same problem. I emailed Nova support and the first reply had a link to Dotnetfx3.0. He said install that and it would fix the problem. I'm running Vista and I discovered after trying to install this version of Dotnet framework, that 3.0 is already integrated into Vista. They should have known that because I told them what platform I was using in my original support request. The next suggestion was to install dotnetfx3.5 which I did along with it's service pack to no avail!! I really don't think their support staff is too computer savy! Their last response when I told them that didn't work either was pretty much "sorry". Anyway, I haven't given up and am concentrating on the dotnet connection. I'll post here if I happen upon a solution.

Posted on Oct 29, 2008

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Print Artist Platinum Edition version 22 is compatible with Win 7.(x86 X64)

You can check this @ Windows 7 Compatibility Center

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Every time I try to boot up print artist platinum edition it says Print Artist Platinum has encountered a problem and needs to close. What do I need to do to fix the problem?


My parents ran into this same issue this afternoon. After a bunch of trial and error over the phone, here's the solution:

1. Go to the Start Menu and open Computer (used to be called My Computer).
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3. Right-click on Print Artist.exe and create a shortcut
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6. Delete the non-working shortcut.

Since I was working with my parents over the phone, some of the file names may be slightly incorrect. However, this should be close enough to get you working.

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