Question about Western Digital WD Passport 250GB Portable Drive 250 GB Hard Drive
> no problem until yesterday
> freezed in friend's PC
> same problem on my PC
> seemed works good friend's laptop (Win 7)
You've either got some intermittent hardware problem (bad USB cable, flaky power-adapter, dying disk-drive inside the enclosure) or you've got a "software" problem, but it is unlikely that multiple PCs would have the same problem.
So, I'll bet that it is "hardware". Note: if you have any "important" files on it, copy them, while you still can!
Access W.D.'s web-site, and read through their "warranty" section.
They recommend a "drive fitness" software tool, that can test & analyze your disk-drive, to see if it is "good" or if it "fails" those diagnostics, indicating that it may soon "die".
They also tell you how to contact W.D. to exercise the warranty.
Check the warranty-status -- if the warranty still is valid, W.D. will replace it, at minimal cost to you.
If the warranty has expired, W.D. has a "Customer Loyalty" program; you can buy a new W.D. device from the W.D. web-site, at a significant discount. Or, remove the disk-drive from the enclosure, buy a new, compatible, disk-drive, and install it, to "revive" your external storage device (assuming that the disk-drive itself was the problem).
Posted on Nov 07, 2010
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Posted on Jan 02, 2017
If your system detects the connected device that is a good start. Was the drive formatted for another operating system? Certainly try the drive on another system and/or another drive on your system.
Posted on Aug 26, 2009
SOURCE: hi i have this
I don't know if that is going to be easily fixed. If it is less than a year old it may be covered under mfg warranty but you could lose any data on the drive if it is sent to them to repair. You could also try buying an external hard drive enclosure and take the hard drive out of the western digital case and put it in the new one.
Posted on Mar 21, 2010
The Western Digital My Passport line, besides the Essential Series, is originally formated for a Mac (in the HFS+ format) and as such cannot be read by Windows PCs. You can either get a program to read the External such as Macdrive, or format it to NTFS or FAT32; formats that are readable by Windows. I would recommend formatting it to NTFS, because you can only transfer up to 4 Gigabyte files to FAT32, while NTFS is nearly limitless.
Posted on May 03, 2010
* bad USB port in your computer (try another USB port)
* messed-up copy of Windows (try connecting to a different computer)
* damaged USB cable between computer and the Passport (replace it)
* bad disk-drive inside the enclosure (replace it)
* bad USB-to-disk-drive adapter (buy a new "empty" enclosure)
Check the warranty on it, to see if W.D. will replace it, at minimal cost to you. If the warranty has expired, W.D. has a "Customer Loyalty" program -- buy a new Passport through their web-site, and you qualify for a discount on your purchase.
Posted on Oct 30, 2010
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