Question about Western Digital WD Passport 250GB Portable Drive 250 GB Hard Drive

1 Answer

Hey there, I got Western Digital WD Passport 250GB portable drive..and i have used with no problem until yesterday... my pc (win xp) doesnt have dvd writer thats why because i write my dvds from my friend's pc (win xp)...and yesterday, i just made ready my files for writing in my pc..then plugged it my friend's pc but it didnt come up..then i open My Computer folder and it freezed..then i wait for mins. and it showed just "Local Drive" and it seemed everything gone...then i plugged out and try on my pc and same problem occured... after that i plughed in my another friend's laptop (win 7) and it seemed works good, nothing seemed gone... i dont know why it happened..and i have been searcing for solution, i tried lots of things but nothing helped me, that why beacuse i write here my story, my problem... please help me..

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 10,406 Answers

> no problem until yesterday
> freezed in friend's PC
> same problem on my PC
> seemed works good friend's laptop (Win 7)

You've either got some intermittent hardware problem (bad USB cable, flaky power-adapter, dying disk-drive inside the enclosure) or you've got a "software" problem, but it is unlikely that multiple PCs would have the same problem.

So, I'll bet that it is "hardware". Note: if you have any "important" files on it, copy them, while you still can!

Access W.D.'s web-site, and read through their "warranty" section.
They recommend a "drive fitness" software tool, that can test & analyze your disk-drive, to see if it is "good" or if it "fails" those diagnostics, indicating that it may soon "die".
They also tell you how to contact W.D. to exercise the warranty.

Check the warranty-status -- if the warranty still is valid, W.D. will replace it, at minimal cost to you.

If the warranty has expired, W.D. has a "Customer Loyalty" program; you can buy a new W.D. device from the W.D. web-site, at a significant discount. Or, remove the disk-drive from the enclosure, buy a new, compatible, disk-drive, and install it, to "revive" your external storage device (assuming that the disk-drive itself was the problem).

Posted on Nov 07, 2010

Ad

5 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad
  • 101 Answers

SOURCE: my WD 250GB passport portable hard drive is not recognized

If your system detects the connected device that is a good start. Was the drive formatted for another operating system? Certainly try the drive on another system and/or another drive on your system.

Posted on Aug 26, 2009

joehayes36
  • 76 Answers

SOURCE: hi i have this

I don't know if that is going to be easily fixed. If it is less than a year old it may be covered under mfg warranty but you could lose any data on the drive if it is sent to them to repair. You could also try buying an external hard drive enclosure and take the hard drive out of the western digital case and put it in the new one.

Posted on Mar 21, 2010

  • 16 Answers

SOURCE: xp not recognizing my 250gb WD passport

The Western Digital My Passport line, besides the Essential Series, is originally formated for a Mac (in the HFS+ format) and as such cannot be read by Windows PCs. You can either get a program to read the External such as Macdrive, or format it to NTFS or FAT32; formats that are readable by Windows. I would recommend formatting it to NTFS, because you can only transfer up to 4 Gigabyte files to FAT32, while NTFS is nearly limitless.

Posted on May 03, 2010

  • 10406 Answers

SOURCE: Why wont my Western Digital WD Passport 250GB

Several possibilities:

* bad USB port in your computer (try another USB port)
* messed-up copy of Windows (try connecting to a different computer)
* damaged USB cable between computer and the Passport (replace it)
* bad disk-drive inside the enclosure (replace it)
* bad USB-to-disk-drive adapter (buy a new "empty" enclosure)

Check the warranty on it, to see if W.D. will replace it, at minimal cost to you. If the warranty has expired, W.D. has a "Customer Loyalty" program -- buy a new Passport through their web-site, and you qualify for a discount on your purchase.

Posted on Oct 30, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Forgot password for wd my passport


You can try this link from Western Digital.
http://wdc.custhelp.com/app/answers/detail/a_id/3741#failed

Nov 20, 2013 | Western Digital WD Passport 250GB Portable...

1 Answer

My western digital wd passport 250gb shows up as drive "d" but goes away


Make sure it is connected properly, normally when this happend it means the USB connection is loose.

Feb 15, 2011 | Western Digital WD Passport 250GB Portable...

1 Answer

How do i unlock the password on my wd portable passport 750GB??


Unfortunately Western Digital say that there is no way to reset the password on their passport drives.

Jan 16, 2011 | Western Digital WD Passport 250GB Portable...

1 Answer

Why wont my Western Digital WD Passport 250GB Portable Drive 250 GB Hard Drive work?


Several possibilities:

* bad USB port in your computer (try another USB port)
* messed-up copy of Windows (try connecting to a different computer)
* damaged USB cable between computer and the Passport (replace it)
* bad disk-drive inside the enclosure (replace it)
* bad USB-to-disk-drive adapter (buy a new "empty" enclosure)

Check the warranty on it, to see if W.D. will replace it, at minimal cost to you. If the warranty has expired, W.D. has a "Customer Loyalty" program -- buy a new Passport through their web-site, and you qualify for a discount on your purchase.

Oct 30, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

Light comes on but computer doesnt show


Try the following steps:
1. Plug the USB Cord into another USB Port on your PC

If no result then
2. Replace the USB Cord

If no result
3. Try connecting it on another PC

Aug 05, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

My WD 250GB passport portable hard drive is not recognized


If your system detects the connected device that is a good start. Was the drive formatted for another operating system? Certainly try the drive on another system and/or another drive on your system.

Aug 26, 2009 | Western Digital WD Passport 250GB Portable...

2 Answers

250 GB Western Digital external HD not detected by Win 98 SE


If you installed SE on Win 98, then here is a link to a generic USB driver that should work with your HD. If at some point you decide to install a newer OS or go dual-boot, you can always partition the HD so you don't lose any storage. Best of luck.
Greg

http://www.technical-assistance.co.uk/kb/win98se-usb-mass-storage-drivers.php

Jun 14, 2009 | Western Digital WD Passport 250GB Portable...

1 Answer

External Hard Drive connected but hidden !!!


Connect it to your computer.
Right click on my computer and select Manage
On the left side click on Disk management.

Now on the right side, look around and see if you spot the external drive there.

What do you see there?

Also look into device manager, then look for anything with ! or ? yellow marks.

May 03, 2009 | Western Digital WD Passport 250GB Portable...

1 Answer

WD My Passport Essential 250GB USB2.0 is not working in WIn 98SE


Try using a Usb 2 cable "The one that came with the WD My Passport " And put it directly to the PC...
In some cases, Like mine, I used an extended cable + the cable that came with the "WD My Passport" and i got the same problem ..
So i simply removed the extended cable and put the put "WD My Passport " directly to the PC with its own cable and the problem was solved to me ..
Samer.F

Dec 26, 2008 | Western Digital WD Passport 250GB Portable...

Not finding what you are looking for?
Western Digital WD Passport 250GB Portable Drive 250 GB Hard Drive Logo

442 people viewed this question

Ask a Question

Usually answered in minutes!

Top Western Digital Computers & Internet Experts

Marcin

Level 2 Expert

191 Answers

yadayada
yadayada

Level 3 Expert

76109 Answers

Mike

Level 3 Expert

4340 Answers

Are you a Western Digital Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...