Question about DeLonghi EAM3500 Espresso Machine/Coffee Maker

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My coffee machine will not pick up the milk from the jug. I have replaced the o ring as that is normally the cause. It only gives off steam

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  • 36 Answers

Hi there,
It is always difficult to diagnose without seeing the machine but it sounds to me that it is a seal somewhere further that may have gone or the pipe inside may have a small hole drawing air in. It could also be the pump not drawing the milk through etc etc...
Can you tell me where you are? I am an agent for DeLonghi based in Glasgow/UK and would be able to fix this easily and quickly for you if you could get the machine to my workshop. Please get in touch if you would require further assistance at domesticespresso@live.com

All the best

David
Domestic Espresso

Posted on Nov 07, 2010

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sounds like the milk jug has not been inserted correctly
give it a wobble whilst using
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I have a Delonghi Prima Donna. Blows lots of stem but wont froth milk. The 3 orings have been replaced and the fittings cleaned, but still no frothing. I pulled the lid apart and it seems ok. Any...


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You did not state anything about descaling, but every now and then, I also add water and descaler to the milk container and use the "Frothing" program to run through the water and descaling-solution (double-click the Cappuchino button).
I have also noticed that the first cup (and sometimes even the second) will produce less milk, and not as well frothed milk as later cups. My theory is that the machine is warmer when producing later cups.
If possible, you could try to run two-three frothings of plain water through before switching to milk. I realize this is inconvenient, but it could be worth testing this to see if it helps. We luckily have two milk containers and keep one filled with water just for the purpose of heating up (or whatever we do :) the frothing system before serving the first cappuchino.
Good luck!

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use cold low fat milk and keep the milk container in the frig.
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Change milk temperature (milk not warm enough)


It all depends in the Cappuccinotore(milk frotting part) Change a new one or
Think of a way to reduce the suction tube diameter smaller... to get milk and steam mixture correct.

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