Question about Western Digital My Book Home Edition 500 GB USB Hard Drive

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My hard drive starts but the file won't open. I reprogrammed it but the outcome is the same. If you open the file it freezes the screen till I can close the file. Is there a way to fix it? Please and Thank you..

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  • 10,406 Answers

An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

Posted on Nov 07, 2010

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After a few weeks, the information on a hard disk drive starts to become piecemeal or fragmented. It is a good idea to defragment the hard disk every week or so, to prevent the disk from causing a screen freeze. Go to

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I cannot open files and folders as it takes too long to open and it also freezes my PC...please help as I cannot locate some of my files too...need your help.


try uninstalling a few unnecessary programs then click start run type cmd then type chkdsk/r/f this should schedule to happen on reboot which will scan for and attempt to recover bad sectors and automatically fix any corrupt files on your hard drive or
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then you should test or replace all leads make sure they are securely seated and are not bad/faulty that are attached to your (((motherboard to your hard drive))
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scroll to the bottom toolbar (bottom of screen) right click you can select task manager applications also processes you will see whats running on your computer you might have virus slowing your computer also select users you will see who is using your computer



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reformat will do the trick. recover your files by using another cpu of a friend and after that, reformat that drive.

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