Question about Microsoft Xbox 360 Console

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When I try to buy a Video Game on my Xbox by using Xbox Live MarketPlace once i choose my credit card payment and try to download I get a Error Code 80153021 Saying Xbox Live was unable to retrieve infomation.

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I have had this problem for a long time, up until recently I have figured it out. Here are some steps you can try.
1.Microsoft takes about 12 hours to process your credit card information, so wait until then.
2.Go buy Microsoft Point Card at Best Buy, Gamestop, or try your local Video Game Store.
3.Try rebooting your router, by unplugging the power cable for 10 seconds and plug it back in.

Posted on Jan 10, 2011

  • Von2801 Aug 06, 2011

    and what if none of thar works ??? D:

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1 Answer

Im trying to buy a game from marketplace and it says theres a problem with xbox live marketplace status code 8c010003


check and see if you're credit card has expired. if it has, go to the xbox website and update your payment options, switch to a new card.

Aug 25, 2011 | Computers & Internet

Tip

How to set up Xbox LIVE for beginners.


First of all, you need either a valid credit card, or a prepaid Xbox LIVE card.

Alright, now you need high speed internet that uses an Ethernet cord to bridge your connection. Plug into the back of your console. (There is a gray Ethernet cord supplied with most Xbox's.)
dcf17d7.jpg
Plug it into where the "Ethernet cable" arrow is pointing, the bottom port. The top one is an USB port.

Now, go to your dashboard and go to your setting. (All the way to the right on your main dashboard channel) Run a connection test to verify that you have a connection to Xbox LIVE. If everything good, then let's move on.

Press the center guide button on your controller and choose "Join Xbox LIVE". Have your valid credit card and/or your prepaid Xbox LIVE card ready. Put in all of your personal details. Once you have all of your personal details and preferences filled out, then you're done!

!!!IMPORTANT!!! IF YOU DON'T WANT YOUR CHILD OR WHOEVER IS USING THIS TO CHARGE A LOT OF MONEY TO YOUR CREDIT CARD BUYING MICROSOFT POINTS, WHICH IS MICROSOFT CURRENCY ON THE XBOX FOR THE MARKETPLACE, THEN DON'T INSERT YOUR CREDIT CARD NUMBER, JUST USE A PREPAID CARD!

on Jan 29, 2010 | Microsoft Xbox 360 Console

Tip

How to set up Xbox LIVE for beginners.


First of all, you need either a valid credit card, or a prepaid Xbox LIVE card.

Alright, now you need high speed internet that uses an Ethernet cord to bridge your connection. Plug into the back of your console. (There is a gray Ethernet cord supplied with most Xbox's.)
dcf17d7.jpg
Plug it into where the "Ethernet cable" arrow is pointing, the bottom port. The top one is an USB port.

Now, go to your dashboard and go to your setting. (All the way to the right on your main dashboard channel) Run a connection test to verify that you have a connection to Xbox LIVE. If everything good, then let's move on.

Press the center guide button on your controller and choose "Join Xbox LIVE". Have your valid credit card and/or your prepaid Xbox LIVE card ready. Put in all of your personal details. Once you have all of your personal details and preferences filled out, then you're done!

!!!IMPORTANT!!! IF YOU DON'T WANT YOUR CHILD OR WHOEVER IS USING THIS TO CHARGE A LOT OF MONEY TO YOUR CREDIT CARD BUYING MICROSOFT POINTS, WHICH IS MICROSOFT CURRENCY ON THE XBOX FOR THE MARKETPLACE, THEN DON'T INSERT YOUR CREDIT CARD NUMBER, JUST USE A PREPAID CARD!

on Jan 29, 2010 | Video Game Consoles & Games

1 Answer

I dont have microsoft points to get this game


There are several ways to get points:

Purchasing Points is like putting money into a special account that you can use on Xbox LIVE Marketplace. You can buy them online from the Marketplace itself on your console or on Xbox.com by using your credit card, but if you don't have a credit card, no worries. You can also pick up gift cards at hundreds of participating retail locations and use the number on that card to buy your Points. I normally get mine from Walmart, and I've even called Xbox support before to renew my subscription.

You can also get Points as part of the Xbox LIVE Gold Pack, available at participating retailers. Points will also be awarded to users for various promotions in the future. It's a simple thing. Think of getting points similar to buying pre-paid cards that holds minutes so you can use those minutes for long distance calls on your cell phone and etc.


Source: http://www.xbox.com/en-US/Live/MicrosoftPoints

Aug 13, 2011 | Microsoft Xbox 360 Console

3 Answers

Ummm i got suspended due to my payments but my mom got a new card how do i fix it


Change payment for an Xbox LIVE membership

Xbox LIVE purchases and membership renewals are charged to the payment option that is associated with your Xbox LIVE account. Use the following steps to add or change a payment option that is associated with your Xbox LIVE account. If you want to remove a payment option, please see Remove an Xbox LIVE payment option.
Show all Console steps: Add or change a payment option

  1. Sign in using your Xbox LIVE gamertag.
  2. Go to My Xbox, and then select your avatar.
  3. Go to Account Management, and then select Manage Account. profile_mngacctgold.jpg
  4. Go to Your Memberships, and then select the membership that you want to change (for example, Xbox LIVE Gold). profile_acctmgmtgold.jpg
  5. Select Change Payment Options. profile_chgpaymentopt.jpg
  6. Do one of the following:
    • Select Add Credit Card to add a new credit card.
    • Select Add PayPal for information about how to add a PayPal account at xbox.com/accounts. PayPal is not available in all regions. For a list of supported regions, please see Using PayPal with your Xbox LIVE Account.
    • To edit an existing payment option, select the payment option.
    profile_paypal.jpg
Computer steps: Add or change a payment option You can also you can add or edit Xbox LIVE account information using the Microsoft Billing and Account Management website. Here's how:
  1. On a computer, go to https://billing.microsoft.com, and sign in using the Windows Live ID (email and password) that is associated with your Xbox LIVE account.

    Note If you don't know your Windows Live ID or password, please see Manage your Windows Live ID.
  2. Click Go to personal information. billing_acct_overview.gif
  3. To change a payment option, click View/Edit next to the payment type that you want to change. billing_personalinfo.gif
  4. Now you can add or edit a payment method.

    Edit a payment
    Click Edit payment method information and update your payment information. billing_editpaymethod.gif
    Add a payment
    Click Use a different payment method to add a new payment method and follow the on-screen instructions. billing_usediffpaymethod.gif

Jul 21, 2011 | Video Game Consoles & Games

1 Answer

Need an xbox live redeem code asap


If you are asking for somebody to post a code you are out of luck but if you have a credit card or paypal you can go to xbox.com sign in and buy some more from the marketplace

Jul 14, 2011 | Video Game Consoles & Games

1 Answer

Wont let me buy microsoft points via credit card


This is a common problem. You might have too much money that has been unpaid for on your credit card. Microsoft can mess up sometimes and not collect your money when you pay for objects. Sign into your Xbox Live account on Xbox.com, and edit your credit card payments there.

Feb 05, 2011 | Microsoft Xbox 360 Console

1 Answer

When I put in my account info then it says creating it fails


did you create am account to their website if you do
please follow these steps:

1.test xbox live connection,to test the xbox live connection you need to press the guide button,then go to the settings blade,select system settings,then network settings,then select test xbox live connection.once you have the result that XBOX Live is up and running then proceed to the next step
2.the next step is recovering of the gamertag,press the guide button,select recover gamertag,it will ask for your gamertag that you have created from the xbox website,then it will ask for the email and password (Note:this is the email that you register from the live website which www.live.com),once you enter this information it will says:Downloading,once the download is complete,it will ask if you wanna join the xbox live gold subscription,you have 2 options you can purchase the subscription using a credit card and the second is thru a prepaid card if you choose to you use the prepaid card please select im not interested or i dont want to join xbox live,then it will ask to create a avatar,the avater is the animated character of you,and once your done with creating the avatar,and it is done

NOTE:for those who would like to use a prepaid card please follow these steps:
1.press the guide button
2.go to the marketplace blade
3.select redeem code
4.please enter the code from the peel off card ,it will ask for the email and password associated with the gamertag
NOTE:every country has it's own domination,make sure that your address will be the same where you bought the prepaid card

ynx =D

and after redeeming code you can play the matching game with other gamers

Jun 15, 2010 | Video Game Consoles & Games

2 Answers

How do i get xbox live??


If u have a credit card. connect your xbox to your network and enter the marketplace. there you will find the signup for LIVE icon and go from there. no credit card. purchace a Live membership from Target, Gamestop, Toys R us etc....Connect to LIVE with your xbox and enter the unlock code located on your purchased LIVE card. hope this helps.

Feb 15, 2010 | Microsoft Xbox 360 Elite Console - Black

1 Answer

I have an old xbox how do i go live how do i get my subscription i want two download music on two my laptop and i ned subscription code


To go live you must have a RJ-45 (ethernet) Cable in the back of the xbox hooked up to a router or modem, or even a seperate port on your computer. Once it is connected, on the xbox dashboard go to Xbox Live. There you can sign up and buy a subscription with your credit card. If you feel uncomfortable purchasing items online with your credit card, you can go to local game store which would probably be selling a 12 month card for 49.99.

Feb 03, 2009 | Microsoft Xbox Console

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