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New cordless keyboard dosent connect

I got a new cordless keyboard and mouse, its called the cordless desktop music system........i have replaced battieries, unplugged the antenna, rebooted, etc keyboard will not connect

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Got a new cordless keyboard and mouse, its called the cordless desktop music system........i have replaced battieries, unplugged the antenna, rebooted, etc keyboard will not connect

Posted on Sep 23, 2008

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I got 2 logitech wireless mice in same desk, because I dont have anywhere else to place them, and they interference with each other...How can I change frequencies? Please help Thanks


This is in the logitech knowledge base.

Question: ''When I move my cordless mouse, it moves the cursor on the system next to me. What should I do?''

Answer: ''This is called ''Cross talk'' and is characterized by one cordless device controlling the cursor or keyboard input of another device connected to a different computer. To avoid possible interference, try to keep the distance between systems at least 10 feet. Also, moving the mouse closer or further away to the receiver can also improve transmission and performance. If the above fails, try pressing and holding the ''Connect'' button on the receiver for 10 seconds. This will reset the receiver's connection information and allow you to do a first time connection with the receiver and mouse or keyboard. After holding the Connect button for 10 seconds, then press the Connect/Channel button on the bottom of the mouse to synchronize it with the receiver. If you have a cordless keyboard instead of, or in addition to, a cordless mouse, press the ''Connect'' button of the receiver again, then press the ''Connect/Channel'' button on the Keyboard. Perform these same steps on any other Logitech cordless devices in the area that are experiencing cross talk. Another step that can be tried is to remove the batteries for 15 minutes. Then re-insert them and boot the computer up. It is important that during this time, you do not press the connect button on the receiver or keyboard of the other cordless desktop system.

I could not find anything on mouse crosstalk in the Microsoft knowledge base. Perhaps the problem is not so common for MS mice because of their more limited range.

Buying a new mouse was suggested. This may or may not work if you bought a new Logitech mouse, as it could wind up on the same troublesome frequency. Of course, if you replaced the Logitech mouse with a Microsoft mouse, their limited ranges might eleminate the problem, even if they used the same frequency.

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Cordless Mouse & Keyboard install I need help


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Often this is simply because the radio link between the receiver and the mouse/keyboard has been broken. Some possible reasons for this are: flat batteries, insertion of new batteries, connector to the computer removed, etc.
In the first instance, you should restore the Logitech devices to a defined status (reset). To reset the device:
Remove the batteries from the mouse/keyboard for approximately ½ hour.
Press and hold the "Connect" button on the receiver for 15-20 seconds. Make sure that the receiver is connected, the PC is switched on and that there are no batteries in the devices. After resetting, insert new batteries and restore the connection as follows:
  1. Press and hold the "Connect" button on the receiver for 1-2 seconds.
  2. Then immediately press the "Connect" button on the bottom of the mouse (locate this button before you start, all cordless mice have a "Connect" button)
  3. Move the mouse around to check that the connection is working correctly
  4. Press and hold the "Connect" button on the receiver again for 1-2 seconds.
  5. Then immediately press the "Connect" button on the bottom of the keyboard (locate this button before you start, all cordless keyboards have a "Connect" button)
  6. Use the keyboard to check that the connection is working correctly
  7. Both devices should now be working correctly
If one or both of these devices is still not working, try them on another compatible PC system to ensure that the fault does not lie with your PC system.

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Hi Does it have replacement batters if so take them out and replace them with new rechargeable batteries if not check that the connections that the dock use are OK failing all that i would sagest that you replace your hardware with new and get the hard ware that you can change the batteries as this may give it a longer life span Hope this works Paddy

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