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VUE model JX101 plug in WD portable hard drive into USB port and get "Devise not supported" showing on screen

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  • ran_81 Nov 07, 2010

    Thanks. tried smaller and it worked.

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That player accepts only USB memory devices that have one single partition, formatted in FAT and less than 32GB in size. If your hard drive is formatted in NTFS or is bigger than 32GB (that surely is) it will not be supported.

Posted on Nov 07, 2010

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HI
i have just got given a vue eye jx101 dvd player and usb and we play usb and cant get the timer off the screen how do we get it off it really good but cant get the timer off and also the dvd says it open but it not

Posted on Jun 13, 2013

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1 Answer

Need driver & software


The Driver and software are built in, Stored on the WD it's self..
all you need to do is plug it in. It is a plug and play device.

WD Passport is not supported on XP or Vista 64bit
Xp and Vista do not put enough power to the usb ports to fire up the drive.
there is a cable you can get from WD that plugs into 2 USB ports to solve this issue.

Jul 02, 2011 | Western Digital WD Passport 250GB Portable...

1 Answer

I've downloaded documents & pictures on my passport yesterday. Everything seemed to work OK. I did however, have to plug it into the USB port twice to get a connection. I'm quite sure the downloads...


Sometimes, portable drives need more power than a USB port provides. If this is a laptop, be sure it is plugged in to power and not running off battery. Also, if you have TWO usb plugs on the end of the wire, plug them BOTH in. This provides the extra power needed.

Mar 19, 2011 | Western Digital WD Passport 250GB Portable...

1 Answer

WD essential 1tb I cannot open the software on my laptop. A window pops up saying WD has encountered a problem & must close program, send or don't send option is all. How can I access my Passport? It...


Hi: That portable hard drive is USB 2.0 is the port on the laptop USB 2.0 can you use a memory stick to transfer files from the one lap top to the other lap top then on to the external drive.

Mar 16, 2011 | Western Digital WD My Passport Essential...

3 Answers

My WD 500 GB portable Hard disk is not showing on my computer. Till yesterday it was ok and would show up as soon as i plugged in the usb hub. I tried going to devise management but could find the hard...


depending on a few things
do you hear the drive powering up? like the platters inside are spinning? if so you know that the power to the hard drive is working and the data may be the problem you would want to try new usb cables if those do not work then it would probably be a bad usb port on the hard drive
if you don't hear the platters inside the hard drive spinning up when you plug it in then it sounds like the power is bad on the hard drive or the hard drives cables i would try a new cable first and then if that does not work try contacting WD about a warranty on your hard drive here is a link to WD support page for warranty

hope this helps

Mar 05, 2011 | Western Digital WD Passport 250GB Portable...

1 Answer

My western digital wd passport 250gb shows up as drive "d" but goes away


Make sure it is connected properly, normally when this happend it means the USB connection is loose.

Feb 15, 2011 | Western Digital WD Passport 250GB Portable...

1 Answer

My computer says "USB device not recognized" when


You are likely missing the drivers. If you really need to get it open, plug it in, find the drive, right click and select explore. This MIGHT work; i'm not entirely sure.

Feb 09, 2011 | Western Digital WD Passport 250GB Portable...

1 Answer

Light comes on but computer doesnt show


Try the following steps:
1. Plug the USB Cord into another USB Port on your PC

If no result then
2. Replace the USB Cord

If no result
3. Try connecting it on another PC

Aug 05, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

WD320GB hard drive not working


Are you using a double power USB cable, which normally comes with W/D hard drives?

Also if the light on hard drive blinks the drive is not getting enough power from the USB port.

All the best!

Aug 11, 2009 | Western Digital WD Passport 250GB Portable...

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