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New DVR-112D can't read misic cds or cd roms.

My new DVR-112D can't read music cds or cd roms though it reads any DVDs without problems. I have a Windows Home Edition computer, Dell Dimention 8300, and have tried all solutions in MS help and support DA228985, article-id 228985. Can I do more before returning the device tom my retailer?
Thanks in before hand.
Peter Moller

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  • Anonymous Aug 27, 2008

    I have two DVR-112D drives, both read DVD's no problem, but can't read CDRoms. I'm running Vista Home Prem. 32bit. AMD X4 9850 2GB RAM.

  • Anonymous Jan 28, 2009

    my drive d will not read CDs I have tried to load new software from CDs and read user manuals but the drive doesn't see them!!!!

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There are several options you can do as follows:
1. go to support.dell.com and download from the website any firmware updates available for your player.

2. Delete the UpperFilters registry entry loadTOCNode(3, 'resolution'); 1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE. 2. Expand SYSTEM, and then expand CurrentControlSet. 3. Expand Control, and then expand Class. 4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}. 5. In the right pane (topic area), click UpperFilters.

Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak. 6. On the Edit menu, click Delete. 7. When you receive the following message, click Yes to confirm the deletion of the UpperFilters registry entry: Are you sure you want to delete this value?The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

Note Do not exit Registry Editor. You must have this program for the next step.
Step 3: Delete the LowerFilters registry entry loadTOCNode(3, 'resolution'); 1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE. 2. Expand SYSTEM, and then expand CurrentControlSet. 3. Expand Control, and then expand Class. 4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}. 5. In the right pane (topic area), click LowerFilters.

Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak. 6. On the Edit menu, click Delete. 7. When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry: Are you sure you want to delete this value?The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey. 8. Exit Registry Editor.

3. try to update your bios which you can also download from support.dell.com under downloads and drivers. just enter your service tag

Posted on Jun 19, 2008

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