Question about Dell Computers & Internet
You may need to physically connect your computer to your router and go out to Dell and reload the driver.
Once you are connected, go to the following: http://support.dell.com and click on the Home User Support, then click on Drivers and Downloads. Then click on Enter a Tag. Your Service Tag Number is listed on a white strip under your laptop. Enter that number. If you can't find it, to the right is a line that says 'Find My Service Tag'. Click on that and follow the prompts. Dell will attempt to download a small program that will allow them to identify your computer and your hardware. When you get to the screen that shows your computer, just scroll down and look for your particular Wireless Driver. Since you know it is a 1395, download that. Don't attempt to download any other driver, as this may cause a serious problem and you won't be able to recover from it.
After the driver has loaded, reboot and attempt to reconfigure the wireless device in your laptop to your network. That should take care of your issue.
Hope that helps.
Posted on Nov 07, 2010
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Posted on Jan 02, 2017
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