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Re: battery will not take charge from wall unit
Remove the battery for several minutes, replace the battery and plug the wall socket in, leave it for several hours. The battery is probably too dead to do anything, and recharges very slowly. If this doesn't work, try a replacement battery, before you send the unit in for repairs.
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If the battery is depleted and it's not in a powered mount, that will happen. Recharge the unit via the USB cable if necessary and make sure the battery is charged at least 4 hours before re-attempting.
My friend had the same issue as you mention. Puts his Zumo 550 on his bike only to have it discharge in a few hours. He later found out the pins on his motorcycle cradle had corroded and therefore was not keeping the Zumo charged. His solution was to purchase a new motorcycle cradle at about $100.00 CDN.
Experience the same problem with my Zumo 550. Told by service advisor @ Radio World that this is a common problem. Unit needs to be charged on the DC charger occasionally. The motorcycle mount and car mounts, I was told, does not charge the battery on these units, but maintains a charged battery.
Have you also held the power on button for a couple of minutes, with the battery installed, and without the battery installed. There is an issue with the garmin dying, some cases a new battery helps, other cases, just leave the battery to charge for several hours, worst case is that you have to ship it to Garmin. I had a couple of Dead Zumo, however, removing the battery for several minutes, putting it back and clipping the zumo in the car holder did the trick for me. I also have a spare battery and allen wrench, just in case...
There is an ISSUE with the DEAD ZUMO, however some of the are solved, and some need to be shipped back.
There are a couple of options.
1) remove the battery, keep power button pressed for a few minutes. install battery, try.
2) fully recharge the battery with the wall charger, try
3) With a fully charged battery, press and hold the + button and press the power button(hard reset).
4) hold thumb firmly on top left of touch screen and hold power button till it switches on(hard reset).
5) Try a different battery (fully charged)
6) Ship it to Garmin
I charged it for about an hour on the bus connector (wall outlet did not appear to generate any charge). I then opened up the back and removed the battery. Put the battery back in; see if it starts. If so, turn off immiediately and continue to charge it to a full charge (at least 12 hours).
I found other users who experienced the same problem when their battery drained down to a very low level. The unit goes zombie and needs both a charge AND full reset (battery removal) before it can be resurrected.