Question about Compaq iPAQ H3970 Pocket PC

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My 8year old compaq iPaq H3970 appears to have died whilst being recharged. I installed a new battery but it still will not work. I tried a reset that didn't work either. Is there any way to recover the data on the machine itself?

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  • jj_christens Nov 16, 2010

    No success with the recommended solutions.If the compaq iPaq is capable of storing data then there must be some way of recovering it.Can you explain how the data can be recovered.?

    Thanks

    John

  • jj_christens Nov 17, 2010

    Thanks for the advice.I've tried resuscitation and massage but there is still no sign of life. If you know of a recovery center in Brisbane, Queensland, Australia I would be much obliged.

    Cheers

    John

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Hi,

I am sorry to hear regarding the problem. This is a common problem on this handset. There are a proper troubleshooting steps that we offer to the customers which are :-

1.Have you tried charging it through USB through your desktop or notebook? There are certain occasions when i have seen cradle or A/C adapter being at fault.If you have not tried, it would be worth to give a shot.

2. If it's a new battery, we recommend charging it for 8 hours ( only for the first time), remove the battery, soft reset and then reinsert the battery.

3. Charge the device for approximately 30 minutes on A/C adapter ( not on the cradle ).

4. Try full hardware reset.

5. Charge the battery for 4 hours ( A/C only ) and then soft reset it after 4 hours.

If these would not help, this would confirm an internal failure. It is highly suggestive of ' blown IC ' on the power board, however sometimes it could be due to firmware failure.

UNFORTUNATELY, THERE IS NO WAY TO RECOVER THE DATA ON THE MACHINE IN THIS CONDITION.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Nov 14, 2010

  • 1 more comment 
  • taran_2005
    taran_2005 Nov 17, 2010

    Thanks for your response!!

    I wish i could have a better solution. If you get the set repaired, then there is a small probability that you might not lose the data. Retrieving a data is always a tough ask.There is one way, however it would be really expensive. People who have some court case pending or FBI usually goes via that route. Data centers could try to retrieve the information, however they would charge you a heft amount, even much higher than the cost of the cellphone. It could take a week or so for them to retrieve data. They might not able to retrieve all data, however they might recover most of them. Their charges starts from like $500 + on daily basis.Some big recovery centers even charge more.If the data is really worth the amount, tell me your location and i could try to search data center's near your home.


    Let me know,if needed further assistance.

    Hope i helped you.

    Thanks for using ' Fixya ' and have a nice day!!

  • taran_2005
    taran_2005 Nov 17, 2010

    Thanks for your response!!

    To add onto this, even Compaq cannot guarantee regarding the data recovery.If they are saying that they could recover the data, it is not true. There is always a probability to loose the data, even if they repair your set. If they could send you something in written, that's would be great, however as far as i know i have never heard any of these companies claiming that they would recover the data.

    I am sorry, but it seems that they have lied to you regarding the same.

    Let me know,if needed further assistance.

    Hope i helped you.

    Thanks for using ' Fixya ' and have a nice day!!

  • taran_2005
    taran_2005 Nov 17, 2010

    Thanks for your response!!

    I have searched a bit, however didn't find any information. However, allow me few more hours so that i could check different forums and see, if there is any center mentioned there.

    Thanks and Regards
    taran_2005

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