Question about Nintendo Wii Console

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Forgotten pin number and question need to get new parental control number.

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Ok, when you go to enter the pin number, click "I Forgot" twice. After that, you'll see some random numbers. Write it down or something. Remember that number. Then, go to this website: http://wii.marcansoft.com/parental.psp Enter the number in the Confirmation Number box. Then, enter the date in the second box. Click Get Reset Code. Remember that number. Then, when you go to enter the pin number, enter the number the website gave you. The rest is self-explanatory.

Posted on Nov 07, 2010

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Posted on Jan 02, 2017

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SOURCE: I am the forgetful parent and need to reset the

1. Turn on your Wii console and go into the Wii Options Menu
2. Click on Wii Settings and click the right arrow until you see “Parental Controls”
3. Say “Yes” to “Change Parental Controls?”
4. Click on “I forgot” when it asks you to enter your pin
5. It will ask you for your secret question, click on “I forgot” again
6. The screen will read “If you have forgotten both your PIN and secret question, call the consumer service number listed in the Wii Operations Manual and provide the confirmation number below. You will be issued a master key.”
7. Call Nintendo at 1-800-255-3700 and give them the confirmation code listed on the screen. They will give you a new Master key to enter on the next screen.
8. The PIN is now reset/disabled

Posted on Aug 20, 2009

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I forgot parental pin code, what can i do about this?


Hi! In order to help you can you please tell me which is the software you are using?

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1. Turn on your Wii console and go into the Wii Options Menu
2. Click on Wii Settings and click the right arrow until you see "Parental Controls"
3. Say "Yes" to "Change Parental Controls?"
4. Click on "I forgot" when it asks you to enter your pin
5. It will ask you for your secret question, click on "I forgot" again
6. The screen will read "If you have forgotten both your PIN and secret question, call the consumer service number listed in the Wii Operations Manual and provide the confirmation number below. You will be issued a master key."
7. Call Nintendo at 1-800-255-3700 and give them the confirmation code listed on the screen. They will give you a new Master key to enter on the next screen.
8. The PIN is now reset/disabled

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1. Turn on your Wii console and go into the Wii Options Menu
2. Click on Wii Settings and click the right arrow until you see "Parental Controls"
3. Say "Yes" to "Change Parental Controls?"
4. Click on "I forgot" when it asks you to enter your pin
5. It will ask you for your secret question, click on "I forgot" again
6. The screen will read "If you have forgotten both your PIN and secret question, call the consumer service number listed in the Wii Operations Manual and provide the confirmation number below. You will be issued a master key."
7. Call Nintendo at 1-800-255-3700 and give them the confirmation code listed on the screen. They will give you a new Master key to enter on the next screen.
8. The PIN is now reset/disabled

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If you have Parental Controls turned on, but cannot remember your PIN, you will be prompted to select and answer a secret question that will allow you to change your PIN in the "Game Settings and PIN" menu

If you no longer remember your PIN, nor the answer to your secret question, then you will need to contact Nintendo Consumer Service for assistance.  To acces and change the parental control settings you SHOULD:
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  2. Click on the blue arrow to reach the Wii System Settings 2 menu options.
  3. Choose "Parental Controls" and select "Yes."
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1. Turn on your Wii console and go into the Wii Options Menu
2. Click on Wii Settings and click the right arrow until you see "Parental Controls"
3. Say "Yes" to "Change Parental Controls?"
4. Click on "I forgot" when it asks you to enter your pin
5. It will ask you for your secret question, click on "I forgot" again
6. The screen will read "If you have forgotten both your PIN and secret question, call the customer service number
listed in the Wii Operations Manual and provide the confirmation number below. You will be issued a master key." 7. Instead of calling the phone number, enter the key into the confirmation key box on http://wii.marcansoft.com/parental.wsgi 8. Click Get reset code 9. Enter code on the next screen.

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1. Turn on your Wii console2_bing.gif and go into the Wii Options Menu
2. Click on Wii Settings and click the right arrow until you see “Parental Controls”
3. Say “Yes” to “Change Parental Controls?”
4. Click on “I forgot” when it asks you to enter your pin
5. It will ask you for your secret question, click on “I forgot” again
6. The screen will read “If you have forgotten both your PIN and secret question, call the consumer service number listed in the Wii Operations Manual and provide the confirmation number below. You will be issued a master key.”
7. Call Nintendo2_bing.gif at 1-800-255-3700 and give them the confirmation code listed on the screen. They will give you a new Master key to enter on the next screen.
8. The PIN is now reset/disabled

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1. Turn on your Wii console and go into the Wii Options Menu
2. Click on Wii Settings and click the right arrow until you see “Parental Controls”
3. Say “Yes” to “Change Parental Controls?”
4. Click on “I forgot” when it asks you to enter your pin
5. It will ask you for your secret question, click on “I forgot” again
6. The screen will read “If you have forgotten both your PIN and secret question, call the consumer service number listed in the Wii Operations Manual and provide the confirmation number below. You will be issued a master key.”
7. Call Nintendo at 1-800-255-3700 and give them the confirmation code listed on the screen. They will give you a new Master key to enter on the next screen.
8. The PIN is now reset/disabled

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1 Answer

I am the forgetful parent and need to reset the


1. Turn on your Wii console and go into the Wii Options Menu
2. Click on Wii Settings and click the right arrow until you see “Parental Controls”
3. Say “Yes” to “Change Parental Controls?”
4. Click on “I forgot” when it asks you to enter your pin
5. It will ask you for your secret question, click on “I forgot” again
6. The screen will read “If you have forgotten both your PIN and secret question, call the consumer service number listed in the Wii Operations Manual and provide the confirmation number below. You will be issued a master key.”
7. Call Nintendo at 1-800-255-3700 and give them the confirmation code listed on the screen. They will give you a new Master key to enter on the next screen.
8. The PIN is now reset/disabled

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(To get the confirmation number, go into Parental control settings, click I forgot on enter pin screen, and Click I forgot on answer secret question screen. This is where you come to where you enter the master password, and the confirmation number you need, to get this master password.)

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