The machine has an original jammed, but there is no piece anymore visible, as my friend pulled evey piece out, but more than half is still in.
How can I get the top roll out, or is there any other way to get at this piece of paper?
The manual only says: pull the jammed page out.
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I am a bit of confused about paper jam but you are able to print but facing difficulties in scanning. I think the document jam is there. Pl. check the ADF (automatic document feeder) a small piece of paper or any foreign mater may obstruct or jammed at the sensor. clearing this may help you.
Guys for thoses of you that have other types of this machine , As i have it,s not the same type as agustin which i want to thank for sending this post as it has help me, But as my philps magic series 5 primo is a different modal i had an old bank card in my wallet or if you have anything with that type of chip on it, then cut the card to the right size and shape to fix your machine (BUT DO IT BIT BY BIT) Till it,s the correct size and shape and just insert it into the machine and close the lid, As i have just done and to my amazment it (WORKED) !!!!!!!!!!!!! and now it,s back to normal and fully working, If you need an image of my card shape and size just email me and ill send you an scanned image of it for you to work with.