Question about Sony KDS-R60XBR2 Television
This is a common problem with this set. I am afraid, i do not have a good news for you.
The problem you are describing is very common in your model, what has happened is the optical engine has failed and needs to be replaced. This is bad news because to have one replaced will run over $1000 in most cases. Sony had a major problem with these over time and actually had a extended warranty on them where Sony was replacing them free of charge. However these warranties have now expired and they are no longer repairing these problems at their cost.
The only good advice I can give you is to call Sony customer service at 1-239-768-7547 and complain to them, allot of the times they will still repair this set for you at no cost or offer you a new set at a "discounted" price.
Again I am sorry I don't have a quick fix or easy answer for you on this one, but the optical block will need to be replaced. Calling Sony and complaining is your best course of action at this point.
Let me know,if needed further assistance.
Hope i helped you.
Thanks for using ' Fixya ' and have a nice day!!
Posted on Nov 06, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Nov 28, 2012 | Sony KDS-60A2000 60" HDTV
Oct 30, 2009 | Sony Grand WEGA KDF-60WF655 60" Rear...
Oct 01, 2009 | Sony KDS-55A2020 55" Television
Jul 09, 2009 | Hitachi Televison & Video
Dec 22, 2008 | Office Equipment & Supplies
Sep 27, 2008 | Mitsubishi WS-65809 65" Rear Projection...
Oct 07, 2006 | Mitsubishi VS-45607 45" Rear Projection...
26 people viewed this question
Usually answered in minutes!