Question about NetGear WGT624 Wireless Router

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No internet when router plugged in

When I plug in the cord from the router to the modem, the activity light on the modem doesn't work and I can't connect to the internet

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I assume your modem is a ADSL or cable modem.
I suggest you first connect your modem to a computer and check if you can connect to the Internet. If you cannot connect then check status of the LEDs on your modem. If you don't have LEDs indicating the PPP/ADSL, and LAN connection then you have an ISP connection problem.
If you can connect to the Internet then your problem is either the router configuration and or LAN configuration.

Posted on Jun 15, 2008

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Try this: Unplug all internet cords, unplug all power cords. Wait about 30 seconds to 2 minutes. Connect your router to the modem with one internet line, into to the appropriate ports. Next, plug your modem into the power source, and let it run for approximately 4 minutes (or until all of the lights are on and it is ONLINE.) It varies per modem on when it is 100% online. Next, plug your router into the power source, and wait until it loads 100%. Then try plugging into one of your computers, not all, one, and preferably using Windows Operating systems because they detect internet more easily than Mac.
If all else fails, one more troubleshooting to do, and that is to plug your computer DIRECTLY from the modem to the computer via internet cord, bypassing the router. If you get internet from the modem, then it is supposed to work, the router could be the issue. If you are NOT getting the internet, then the modem is the issue.
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You can bypass the computer turning on and off if you can repair your wireless connection.

If this doesn't work, there is a pinhole sized reset button on the router itself that you will need a toothpick or somesuch to press - press and hold the button for 5 seconds, and then try the steps above again. If you do this, the network id and password will be reset to the default, just like it was when you bought it.

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If I understand your problem correctly, you are able to connect to the Internet when you hook the computer directly to the modem, but not when the router is connected to the modem.
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My computer connects to my wireless router, but I cannot get on the internet. The "Locked" light is on - I'm not sure if this is the problem .


Thank you for contacting the experts. The first thing to do is to ensure that your router is getting internet connection.

1. Plug the ethernet cord from your modem to your laptop directly by bypassing the router to see if you can get on the internet.

2. If you are able to successfully get on the internet, then plug the cord from the modem back into the correct port on the router. Make sure you have the cord plugged into the port that says "internet".

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I hope this was helpful and thank you for contacting the experts.

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